Delivery Specialist

Clio is the global leader in legal AI technology empowering legal professionals and law firms of every size to work smarter, faster and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

The Customer Success Team (CST) ensures our clients get the very best from Sharedo from initial implementation to long‑term success. We partner with some of the largest law firms and enterprises supporting them as they configure, extend, and evolve their platforms.

Our team blends deep technical expertise with a strong customer focus. Within CST you’ll find customer success managers, implementation consultants, support specialists and developers all collaborating to deliver tailored, impactful solutions.

You’ll be part of a culture that values learning, collaboration, and humility. We don’t expect anyone to know everything; we expect everyone to keep learning. You’ll work alongside Microsoft MVPs, open‑source contributors, SQL tuning experts and clean‑code advocates who are as passionate about craftsmanship as they are about helping clients succeed.

You’re a full‑stack software developer who’s as comfortable writing code as you are working directly with customers. You take pride in solving problems, building reliable systems and helping others use technology effectively.

You’ve been around the block, have delivered real‑world software, supported live systems and worked on projects ’re confident in your C#, SQL, JavaScript, HTML and CSS skills but you also bring empathy, curiosity and communication skills that make you a trusted technical partner for clients and teammates alike.

Most of all you’re motivated by seeing your work make a difference not just in the code but in how it helps people succeed.

• Build and extend client implementations using Sharedo’s low‑code platform.
• Develop custom UI elements and workflows using JavaScript, HTML and CSS.
• Create server‑side plugins in C# to expose APIs, integrate systems, or implement custom business logic.
• Investigate and resolve complex technical issues across the full stack from the UI to database queries.
• Collaborate with clients helping them model their business processes and requirements into the platform.
• Support 2nd and 3rd line technical escalations, working closely with our core engineering team to identify and resolve issues.
• Coach and mentor client developers to help them become more self‑sufficient.
• Contribute to our technical documentation and video tutorials, expanding our knowledge base for customers.
• Assist with data migrations using Sharedo’s frameworks and custom tooling.
• Partner with the product team to promote client‑specific innovations into the core platform.

• 4 years of professional software development experience.
• Strong skills in C#, JavaScript, HTML5, CSS3 and SQL Server.
• A solid understanding of OOP principles, clean coding and performance optimisation.
• Comfort working directly with customers to gather requirements, explain technical concepts and provide support.
• Experience delivering and supporting software in production environments.
• Familiarity with Azure Dev Ops or similar cloud‑based delivery models.
• Excellent problem‑solving and communication skills. Demonstrate a keen interest in improving your craft by using AI.

• Exposure to technologies like Elastic Search, Event Store, Pulumi, or similar.
• Strong SQL tuning skills – understanding execution plans, logical reads and indexing strategies.
• Experience with distributed systems, event‑driven architectures or performance‑critical applications.
• Open‑source contributions, side projects or a Git Hub profile showcasing your work.
• Prior experience in a customer‑facing technical role such as implementation consulting or solution support.

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high‑performing culture.

• Competitive…