Ticketing and Retail Digital Business Analyst TfGM Piccadilly Place Po

Position: Ticketing and Retail Digital Business Analyst NEW TfGM Greater Piccadilly Place) Po[...]

Join Transport for Greater Manchester (TfGM) as a Ticketing & Retail Digital Business Analyst and help shape the future of digital ticketing for millions of passengers. This is a pivotal role at the heart of our Customer & Growth Ticketing directorate, based in Manchester.

As a Digital Business Analyst, you’ll bridge business, customer, and technical perspectives to deliver seamless digital retail experiences for ticketing. You’ll lead requirement gathering, map user journeys, and work with product, UX, and engineering teams to design and deliver intuitive purchasing and fulfilment solutions. Your work will ensure our digital ticketing services are reliable, accessible knobs, and commercially effective, supporting both our customers and internal users.

Your

Role

You’ll translate complex ticketing requirements into clear, testable user stories and specifications, collaborating across teams to deliver innovative digital solutions. You’ll validate integrations, support quality assurance, and champion user‑centred design and accessibility. Agile delivery is at the core of this role, with opportunities to drive continuous improvement and support organisational adoption of new digital products and features.

Essential Criteria

• Proven Business Analysis experience in digital delivery in retail and customer service‑related role
• Analyses business processes: assesses feasibility and recommends new approaches
• Strong analytical, requirements gathering, and problem‑solving skills
• Applies and monitors the use of modelling and analysis tools, methods, standards
• Experience working in agile digital delivery teams
• Excellent stakeholder management, communication, and documentation skills.
• Familiarity with tools such as JIRA, Confluence, Figma, Miro or similar.

For more info see Job Profile below.

Who are we?

This role sits in the Ticketing Team at TfGM in the Customer & Growth Directorate. We are a diverse, multi‑disciplined team driving forward significant change. You will work with a range of colleagues at all levels across TfGM and will report into the Ticketing Technical Specialist Architect.

What couring will bring

What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

You’ll have experience translating business requirements into digital solutions, working with product, UX, and engineering teams, and managing agile delivery cycles. Familiarity with APIs, payment processors, and account‑based ticketing systems is essential, alongside a strong understanding of PCI DSS, GDPR, and accessibility standards. A user‑centred mindset and data‑driven approach are key.

What we can offer you

This is a permanent role and comes with a salary of £59,989 - £65,ობს 336 per annum depending on experience. This is comprised of base algae salary plus market factor supplement, (£47,539 - £52,886 + MFS 12,450, the market supplement is paid monthly and reviewed as required).

At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to talkflexibleworking to help colleagues maintain a healthy work life balance.

Our benefits include:

• Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
• Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.
• Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
• Enhanced family‑friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.
• Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support and more on our website.

What's next?

To apply please submit your CV and complete your application ensuring…