IT Support Engineer

We are seeking a highly skilled and proactive IT Support Engineer to join our technical team. This role is critical in maintaining the backbone of our development environment, ensuring our engineering teams have the high‑performance tools and secure infrastructure they need to succeed. You will be responsible for everything from hardware optimization to cloud‑based identity management and security compliance.

• System Performance & Uptime:
  Diagnose and resolve complex hardware, network, and software faults to ensure zero downtime for critical engineering sprints.
• Multi‑Platform Management:
  Install, configure, and upgrade development tools, IDEs, and operating systems across Windows, macOS, and Linux environments.
• Security & Compliance:
  Manage user permissions via AWS/Azure AD and implement MFA and VPN protocols to maintain strict ISO 27001 data security standards.
• Infrastructure Optimization:
  Configure high‑performance workstations specifically optimized for software compilation and containerization tasks.
• Documentation & SOPs:
  Research technical manuals to draft and maintain internal Standard Operating Procedures (SOPs) for system recovery and disaster management.
• Incident Management:
  Manage technical escalations via Jira/Zendesk, maintaining meticulous logs and reporting recurring bugs to senior development teams.

• Technical Proficiency:
  Strong experience supporting Windows, macOS, and Linux (Ubuntu/Fedora/etc.) environments.
• Cloud Identity Knowledge:
  Hands‑on experience with AWS Identity and Access Management or Azure Active Directory.
• Security Mindset: A solid understanding of network security, including VPN configurations and MFA implementation (prior experience with ISO 27001 is a plus).
• Problem‑Solving
  
  Skills:
  
  The ability to research complex technical manuals and translate them into actionable disaster‑recovery plans.
• Communication:
  Excellent written skills for creating SOPs and reporting bugs to the engineering team.
• Relevant
  
  Experience:
  
  Previous experience in an IT Support or Help‑desk role, preferably supporting software engineering or Dev Ops teams.

• Professional Growth:
  Opportunity to work with cutting‑edge cloud technologies and high‑performance hardware.

Experience: Required

Languages: English – Advanced

Employment: Full‑time

Schedule: Monday‑Friday 09:00 to 17:00

Salary: £34,000 – £40,000 yearly

Starting time: Immediate start!