Product Analyst

Join to apply for the Development Analyst role at Sage
.

Get ready… because you’re about to embark on an AI mission to revolutionise small business and accounting practices. Sage Copilot isn’t just an AI‑powered tool. We’re developing a game changer that will help customers streamline tasks, boost their efficiency, and unlock new opportunities – a trusted business partner like never before.

And you’ll be at the forefront of its development, as part of a global team that can’t wait to collaborate and innovate with you. We’re working on a truly groundbreaking product. This is more than a technology job – it’s the future realised for you, our customers, and for the shape of technology we’ve dreamed it.

Hybrid Position
: you will work 3 days a week from our Manchester office.

• Handle advanced technical troubleshooting, quality assurance, and directly resolve escalated bugs at a Tier 3 level, with a primary focus on Sage Copilot.
• Provide comprehensive support for Integrators during hyper‑care processes and feature releases.
• Serve as a bridge between product and support teams to ensure timely and accurate issue resolution.
• Conduct initial technical investigations and triage of escalated bugs, issues, and inquiries.
• Resolve complex technical issues by applying in‑depth coding knowledge and expertise with C# and MySQL.
• Gain a deep understanding of the various architectures within the product suite to accurately identify the necessary databases and components for effective resolution.
• Recommend alternative solutions that optimise customer time and money.
• Enhance customer experience and operational efficiency through timely issue resolution.
• Support integrators, facilitating the integration of various Sage products with SXP to deliver a seamless, one‑platform suite experience.
• Monitor and review logs, errors, and performance around bugs and issues, providing recommendations to improve system quality.
• Maintain code quality and scalability through clean, well‑structured, and testable code; conduct code reviews and provide constructive feedback to team members.

• Experience in diagnosing & resolving complex technical issues, strong background in software/application support, proficiency in C# and MySQL.
• Proven ability to address and escalates bugs, ensuring effective resolution in high‑pressure environments.
• Experience working as a liaison between product development and support QA teams to ensure smooth issue resolution.
• Skills in supporting and integrating software products within a unified platform, enhancing overall system functionality.
• Proficiency in writing clean, scalable code, conducting code reviews, and monitoring system logs to identify and resolve issues.
• Strong problem‑solving abilities with a focus on optimizing customer experience and staying current with industry best practices & technologies.

• Seniority level
  :
  Mid‑Senior
• Employment type
  :
  Full‑time
• Job function
  :
  Business Development and Sales
• Industries
  :
  Software Development

• Generous bonuses and pension scheme:
  Up to 8% matched pension contribution plus 2% top‑up by Sage.
• 25 days of paid annual leave with the option to buy up to another 5 days.
• 8 bank holiday days.
• Paid 5 days yearly to volunteer through our Sage Foundation.
• 50% income protection.
• Holiday buy & sell.
• Comprehensive health, dental, and vision coverage.
• Workaway scheme for up to 10 weeks a year.
• Ongoing training and professional development.
• Hybrid working.
• Healthy Mind app membership.
• Access to various helpful memberships for finances, health and wellbeing.

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