Cloud & Platform Engineer

Location:
Old Trafford Stadium

At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.

• The role merges cloud engineering with traditional infrastructure support. The successful candidate will lead the development, deployment and operational management of both Azure-based and on-premise environments, ensuring high availability, security and performance across all IT systems.
• The role includes critical match day support and collaboration with data science and cyber security teams to align infrastructure with analytics, compliance and operational goals.

• Provide 3rd line support across M365, Intune, Autopilot and Windows Server environments.
• Manage network switches, secure Wi‑Fi, virtual machines and storage systems.
• Create and deploy desktop/laptop templates for corporate devices.
• Support stadium access systems, ticketing, EPOS and match day operations.

• Design, deploy and manage scalable services on Azure and AWS platforms.
• Lead initiatives on security principles and cost analysis for cloud infrastructure.
• Work closely with the Technology & Data Science teams to support, secure and monitor platforms.

• Configure and maintain Azure AD, RBAC, Key Vault, Conditional Access and Defender integrations.
• Collaborate with the Cyber Security team to ensure platform stability and compliance.
• Monitor and respond to incidents; enforce secure configurations and policies.

• Work closely with data science, cyber security and infrastructure teams to design, implement, secure and support the technology platforms.
• Mentor junior engineers and contribute to documentation and knowledge sharing.
• Liaise with IT partners (e.g., DXC, Team Viewer) to deliver contractual solutions.

• Cloud Platforms:
  Azure, AWS, Entra , M365
• Security:
  Defender Suite, Sentinel, RBAC, PIM
• Networking Principles: VLAN, SD‑WAN, Wi‑Fi, DNS, Firewalls, Load Balancers, vNet
• Compute & Storage:
  Hypervisor, Azure VMs, Azure Files, SharePoint/One Drive
• Endpoint Management:
  Intune, Autopilot, Conditional Access
• Soft Skills:
  
  Calm under pressure, mentoring, stakeholder engagement

• Experience supporting web‑based applications, IIS and SQL Server.
• Excellent working knowledge of the Microsoft suite of technologies.
• Good understanding of macOS, macOS Server, iOS devices.
• Experience with CI/CD & Automation:
  Azure Dev Ops, Git Hub Actions
• Knowledge of scripting via Power Shell, Python
• Good working knowledge and experience of Microsoft Operating Systems
• Experience working with LAN and WAN technology (including TCP/IP, DNS, VOIP, Firewalls, switches).
• Experience of maintaining security standards.
• Knowledge of Active Directory and Group Policy Management.
• Ability to create and maintain technical documentation.

• Excellent communication and analytical skills to understand the business needs.
• Experience providing training and mentoring to IT Helpdesk team.
• Excellent customer service skills.
• Use experience to improve efficiency, identifying issues and resolving problems.
• Excellent knowledge of working to compliance standards such as ISO
  27001.
• Practical understanding of core ITIL functions.
• Be able to plan time and activities effectively and to prioritise work correctly.
• Make a commitment to deliver excellent service by keeping people updated and managing their expectations.
• Earn respect and trust from colleagues, senior management and suppliers.
• Have the ability to be proactive and innovative and promote such an approach to solving problems and getting the job done. Where possible strive to exceed the expectations of the business.
• Have a desire to improve the technology and the processes that they are responsible for, but also recognise that change needs to be justified, managed and communicated effectively. Have qualities…