Technical Support Engineer

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A  Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses provided pay range

This range is provided by A  Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Customer Success, Sales and Client Management obsessed recruiter for the SaaS and Technology sectors. CS Insider and CS Connect insight partner.

We’re supporting a growing technology scale-up that delivers modern, secure and reliable IT services to customers across the UK. They’re expanding their support function and looking for someone early in their career who wants real progression.

About the Company

• IT Managed Services provider with a modern Microsoft-first stack
• Strong focus on quality support, automation and continual improvement
• Collaborative team culture with real training, mentoring and clear progression
• Opportunity to work across support, provisioning and small project delivery

The Role

You’ll join a high-performing support and provisioning team, helping customers with Microsoft 365 environments, Windows, networking fundamentals and day-to-day operational changes.

Perfect for someone with 12 months+ experience in an MSP or IT support role who wants to accelerate their learning and move into a true cloud-focused career.

Responsibilities

• Work on the service desk handling tickets across Microsoft 365, Windows and basic networking
• Support users with Exchange Online, Teams, One Drive, SharePoint and device issues
• Carry out provisioning tasks including user setups, permissions and policy changes
• Contribute to small migration and implementation projects under senior engineer guidance
• Follow SLAs, maintain excellent communication and escalate appropriately
• Keep documentation up to date and share knowledge across the team
• Support operational checks like monitoring, patching and backups

Experience Needed

• 12 months+ in an MSP or multi-customer IT support environment, operating at a 2nd line level.
• Strong understanding and experience with 365 Stack (mailboxes, groups, Teams, One Drive/SharePoint)
• Good understanding of Windows desktop/server fundamentals
• Basic networking knowledge (DNS, DHCP, VPN concepts)
• Experience using a ticketing system (Halo or similar)
• Bonus:
  Power Shell exposure, Azure familiarity, or relevant certifications

What they offer:

• A remote-first role with 1x day in the office per week
• The opportunity for proactive individuals to gain broader project exposure
• 26 days holiday + Bank Holidays
• Training and paid-for technical certifications

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service and Information Technology

Industries

Technology, Information and Media and IT Services and IT Consulting

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