Communications Switchboard Operator

Communications Switchboard Operator

Join to apply for the Communications Switchboard Operator role at Northern Care Alliance NHS Foundation Trust.

• Answer all incoming calls promptly, within a set maximum target time and connect the caller with the correct recipient or department required.
• Fully understand and be able to utilise all extensions and switchboard features in the efficient handling of calls and callers.
• Contact via the ‘bleep’ system members of staff who possess receivers and radio pagers.
• Ensure that the appropriate members of staff and authorities are contacted in the case of fire, security & critical alarms, major incidents, and inclusive of remote site support.
• Take appropriate action to alert emergency teams and personnel for cardiac arrest and medical emergencies such as Head/Full/ED Only Traumas, Red CVA/Stroke.
• Operate VDU consoles, incorporating an extensive internal and external directory to manage calls.
• Operate other computer programmes, bleep consoles [LCUs] and generate basic reports from bleep management systems out of hours.
• Monitor and maintain emergency mobile phones to ensure optimum power levels.
• Ensure that on-call departmental rota changes are updated and implemented and provide varied support to on-call personnel, ensuring that the appropriate members of staff are called for out of hours duties.
• Operate patients’ records software when locating patients out of hours.
• Liaise with General Practitioners, in relation to patient admissions.
• Arrange and maintain records for audit purposes for all taxi journeys for patients, samples, and on-call staff.
• Attend Trust mandatory and any other specific training courses as identified and deemed appropriate for the services.
• Undertake any other duties as requested by the Telecommunications Manager.
• Facilitate improved communication between departments and service users.
• Highlight potential problems which may impinge on the effective and efficient running of the service, e.g., systems fault reporting to I.T Helpdesk.
• Communicate professionally and effectively to service users.
• Show ability to use various communications systems within the Switchboard Department.
• Work independently for 75% of the week, responding swiftly to all situations, often emergencies (e.g., major incidents, crash calls or contact a specific medical specialist).
• Operate radio paging equipment, handle fire/bomb threat calls, arrange emergency journeys out of hours.
• Provide service and log Estates helpdesk jobs via TABS system.
• Book non-emergency patient transport journeys for NWAS.

Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford to save and improve lives. As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners.

• Competitive benefits package, including a fantastic annual leave allowance.
• Flexible working opportunities and protected hours for health and wellbeing activities.
• Opportunities for career progression and continuous learning.

For further details or informal visits, contact Lisa Candlin, Facilities Support Manager & Central Communications Manager for Switchboard, Estates Helpdesk, & Patient Transport for NWAS: , .

Seniority level:
Entry level.

Employment type:

Full-time. Job function:
Administrative. Industries:
Hospitals & Health Care.