Implementation Consultant

Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a Gov Tech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

The Implementation Consultant will develop an in-depth working knowledge of the Revenues and Benefits Open Revenues solutions and associated service packages. The successful candidate will play a pivotal part in ensuring implementations are delivered successfully on time and on budget, and to a high level of customer satisfaction.

The candidate's knowledge and experience will help ensure that Civica is recognised as the leading supplier in the marketplace. The Implementation Consultant will achieve this through positivity, action, professionalism, customer service, and industry knowledge.

• Provide all aspects of Professional Consultancy Services for Revenues and Benefits Products to Civica customers
• Provide Training on Civica Products to customers; including Delivery quality seminars to large customer groups.
• To implement and configure Civica software following Civica project documentation, implementation guidelines and quality standards.
• Identify opportunities to provide additional products and services
• Testing and due diligence during implementations & upgrades
• To produce and maintain documentation to high standards for internal and customer use, including user literature and configuration documentation
• To communicate effectively with customers in advance of agreed tasks, provide progress updates during and upon completion, highlight issues, and recommend follow-on actions.
• Customisation of software instances with the use of in-house customisation language.
• Provide training in a remote and / or classroom and one to one formats
• Work with Customers to support User Acceptance Testing (UAT) of solutions delivered in projects, providing triage and issue resolution where possible and raising enhancements and defects with Product Teams
• Liaise with the Civica project manager and account managers
• Provide regular internal progress reports
• Manage implementation problems, escalating as appropriate
• Commercial acumen to manage deliverables to agreed scope and identify any activities / services over & above that contracted for

• Recent experience within a software implementation role for a software house or within the Local Government sector
• Good commercial awareness
• Ability to gather and define requirements, including documentation and appropriate customer sign-off
• Good presentation skills
• Excellent communication skills, both written and verbal
• Ability to take ownership of problems and see them to resolution
• Good under pressure
• Prepared to travel throughout the UK and Ireland
• Positive, Proactive & self-motivated
• A clean driving license
• Good customer service skills and ability to deal with customer queries and complaints
• Time management skills with the ability to work with minimum supervision
• Experience in any of the following;
  Council Tax, Business Rates Administration, Housing Benefit, Council Tax Reduction (CTR)
• Ability to develop self and team members consultancy capabilities, through internal training and mentoring.
• Experienced in all Microsoft Office products

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public…