IT Administrator

HSO Greater Manchester, England, United Kingdom

HSO Greater Manchester, England, United Kingdom

About HSO HSO is a leading global provider of enterprise business solutions and a trusted Microsoft Solutions Partner. Founded in 1987, HSO delivers digital transformation through Microsoft Dynamics 365, Power Platform, Azure, and other Microsoft technologies, helping clients achieve sustainable success.

Job Description:

Team:
Internal Systems & Security (UK & Global Operations)

Role Type:
Support & Infrastructure

Working as a key member of the UK IT team while collaborating closely with our Global IT function, you will provide first and second-line support to staff across the business. This role is a hybrid of end‑user support, infrastructure maintenance, and security operations. You will champion the use of modern technology—including AI assistants—and ensure our global workforce stays connected and secure.

• Service Desk Management:
  Monitor and resolve tickets via our IT Service Management (ITSM) platform, ensuring accurate logging and timely updates.
• Global
  
  Collaboration:
  
  Work alongside international IT counterparts to resolve cross‑regional issues, support global projects, and ensure consistent service delivery across time zones.
• End‑User Support:
  Assist staff via phone, Teams, email, and walk‑ups, troubleshooting issues with Windows/Mac OS, Office 365, and mobile devices in a courteous and supportive manner.
• Onboarding:
  Prepare laptops (via Autopilot/Imaging) and mobile devices for new starters, ensuring a seamless "Day 1" experience for both local and remote employees.

• Identity Management:
  Administer user accounts, groups, and permissions using Active Directory and Microsoft Entra  (Azure AD).
• Security Monitoring:
  Monitor alerts within Microsoft Defender and 365 Compliance centers, triaging basic threats and escalating complex security incidents to the Information Security Manager.
• AI & Innovation:
  Champion new tools, including supporting the adoption of Microsoft Copilot and other AI‑assisted technologies, helping staff understand how to use them safely and effectively.
• Asset Lifecycle:
  Manage the IT asset register, including purchasing requests, stock maintenance, and the secure disposal/recycling of retired hardware (WEEE compliance).

• Documentation:
  Contribute to the maintenance of the IT knowledge base, network documentation, and asset registers.
• Maintenance:
  Assist with the patching, upgrading, and maintenance of the IT and IS infrastructure (Server/Cloud).
• Policy Implementation:
  Work with the Information Security Manager to roll out new software controls, policies, and data protection measures.
• Data Protection:
  Ensure all administrative tasks (such as user creation and asset disposal) adhere to GDPR regulations, and support the wider team in delivering IT compliance initiatives.
• Audit Assistance:
  Support the IT Manager in delivering compliance projects (including ISO 27001, ISO 9001, and emerging AI governance standards). This will involve gathering audit evidence, checking logs, and ensuring registers are audit‑ready.

• Global Mindset:
  Ability to work effectively within a distributed global team and communicate with colleagues from diverse cultural backgrounds.
• Problem Solving:
  Excellent diagnostic skills with a patient, methodical approach to troubleshooting.
• Communication:
  The ability to explain technical concepts (including AI and Cloud functions) to non‑technical users clearly.
• Adaptability: A keen interest in emerging technologies (specifically AI and Automation) and a willingness to learn new platforms quickly.
• Autonomy:
  Ability to prioritize tasks and work independently when required, taking ownership of tickets through to completion.

• Identity Management:
  Strong knowledge of Active Directory and Microsoft Entra  (formerly Azure AD).
• Microsoft 365 Administration:
  Experience managing Exchange Online, Teams, and SharePoint permissions.
• Networking Fundamentals:
  Experience of TCP/IP, DNS, DHCP, and VPN technologies.
• Hardware…