Hybrid 2nd Line Service Desk Analyst & SLA Champion
Job in
Ringway, Manchester, Greater Manchester, M9, England, UK
Listed on 2026-01-12
Listing for:
The Portfolio Group
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, IT Business Analyst
Job Description & How to Apply Below
A recruitment agency is seeking a highly capable service desk analyst in Ringway, United Kingdom. You will assess and optimize end-user software performance, analyze IT system issues, and provide IT support through calls and emails. Experience in IT support and knowledge of SQL is vital. The ideal candidate exhibits strong analytical, problem-solving, and customer service skills. This role includes responsibilities like managing complex queries and ensuring Service Level Agreement adherence.
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