Senior Service Designer

Company Description

Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, Out Systems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1.

We’ve been awarded:
Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023.

As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally.

We're looking for a strategic, systems-minded Service Designer to join our growing design capability. You’ll work at the heart of multidisciplinary teams to shape end-to-end services that are accessible, efficient, and centred around real user needs.

Service Designers at V1 work across the full service lifecycle, from discovery through to live. You’ll lead on mapping current and future states, aligning digital delivery with policy and operational realities, and helping clients make confident, evidence-based decisions.

You’ll collaborate closely with content designers, interaction designers, product managers, user researchers, business analysts and technical leads. You’ll help shape service visions, facilitate workshops, and define the structures, processes and journeys that underpin great services.

We’ll work on a range of high-profile digital transformation projects across sectors such as education, training, social care and the criminal justice system. Example projects include:

• Enable people in prison to receive better and more tailored education and training.
• Help local authorities carry out skills assessments on social workers.
• Share sensitive information about children between multiple agencies.
• Support teachers with their professional development.
• Support vulnerable families.
• Reduce administrative burden of schools and teachers.
• Support teachers enhance their skills and career development to ensure children get excellent teaching standards.
• Ensure the Teaching Regulation Agency handles teacher data safely and accurately.

We’re particularly interested in people who:

• Can simplify complexity—cutting through noise to make services usable, scalable, and understandable for teams and users.
• Are comfortable working in ambiguity and helping teams find direction.
• Can plan and lead workshops and navigate, manage and influence diverse stakeholders.
• Understand and design for accessibility and inclusion across channels and touchpoints.
• Can define the service vision and unite a team around it.
• Feel confident pitching the value of service design to colleagues, clients and stakeholders—including those unfamiliar with it.
• Have excellent communication skills, able to adapt information to different audiences and mediums.
• Can build a strong evidence base to support design decisions—and clearly explain or defend those decisions when challenged.
• Can interpret performance data to make design decisions and inform success metrics to effectively value success and impact.
• Think beyond the immediate problem to design services that are sustainable, strategic and future‑proof.
• Visualise complex systems clearly through service blueprints, journey maps or ecosystem diagrams (to name a few) and adapt the output to the audience learning preferences.
• Are skilled at navigating difficult conversations, helping teams find common ground, and knowing when to escalate issues constructively.
• Work with clients, not just for them—co‑creating solutions as one team, and building trusted, respectful partnerships.
• Have experience working…