IT Analyst

IT Analyst Location Trafford Town Hall, Talbot Rd, Stretford, M32 0TH
Salary range Band 6 £ 34,434 - £36,363 pa Working Pattern Full Time Working hours 8AM and 5PM (including 2 shift patterns 8am 4pm and 9am 5pm Contract type Permanent Final date to receive applications 18 th January 2026 Interview date Week commencing 26 th January 2026 Interview type In person About the Role Trafford IT and Digital Services are integral to support the Council’s Corporate and NHS Locality Plans by driving digital transformation across the Council and NHS Greater Manchester Integrated Care services .

As an IT Analyst within the IT Operational function, part of the IT & Digital Service, you will manage and resolve incidents and service requests within agreed service levels, prioritising, diagnosing and escalating issues where needed to ensure timely resolution.

You’ll facilitate recovery after incidents and contribute to improving IT processes and procedures.

You’ll play a key role in mentoring and training IT Support staff to enhance their technical skills and customer service.

Your work will involve providing support for end users over the phone, via the IT hub system and during face-to-face bookings, covering hardware, software, and network-related issues.

You'll work across a variety of technologies including Microsoft 365, Windows operating systems, VPN, and remote desktop services.

Where applicable, you’ll support IT hardware and software asset management.

A key part of your role will be championing a customer-centric culture throughout the department, ensuring all interactions with customers are delivered to a high standard . About you You’re an experienced IT support professional with a strong customer service focus and a proven ability to deliver high-quality technical support.

You bring proven experience working in an IT support environment, with in-depth knowledge of configuration management processes, service management tools, and data manipulation.

You’re confident supporting a Windows 11 desktop environment, proficient with Microsoft 365, and have an understanding of TCP/IP networking protocols, roaming profiles, and client-server environments.

You communicate clearly, build effective relationships, and work confidently both independently and as part of a team.

Highly organised and adaptable, you prioritise tasks effectively, solve problems using initiative, and seek continuous improvement in service delivery.

You’re also committed to sharing knowledge and supporting the development of others.

About us Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford’s huge potential.

Our vision:
Trafford where all our residents, businesses and communities thrive.

Trafford is a lively, prosperous place to put down roots and build a career.

The council and Trafford schools employ around 8,000 people, who are central to making the area great.

In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace.

The council is a Living Wage Employer.

Additional Information Willing to travel to sites within the Trafford Borough.

There may be a requirement to work until 6pm on up to two occasions per month.

Non-Police Personnel Vetting will be required.

CONTACT DETAILS For an informal discussion, or to find out more about the role, please email  or  About the benefits You will be welcomed into a friendly environment where your personal and professional development will be encouraged.

You will have the opportunity to work and grow in a people-centered and values-based organisation that promotes a positive permission culture.

Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.

To learn more about Trafford as a place to work visit and view more about our awards and benefits please visit:
Trafford

• Benefits |  (greater.jobs) OTHER RELEVANT INFORMATION Greater Manchester Continuous Service Commitment
• greater.jobs |  For this opportunity, you must be able to prove you have the right to work in the UK
• if in doubt please…