Technical Customer Service Advisor

Unfortunately we do not offer sponsorship for this role.

Working hours: 37.5 Hours per week. Monday – Friday. 09:00 – 17:00.

Do you have good attention to detail, high levels of organisation, customer service skills, and technical understanding? This role combines all of those elements.

Act as an interface between the sales team, the end customer and the testing laboratory in the processing of samples, reporting and interpretation of test reports in the Cosmetics & Personal Care Business Unit.

• Manage all aspects of allocated samples/projects from sales handover to test report creation and client delivery, including physical sample checking, shipping preparation and monitoring, lab liaison, date management and communication.
• Apply a sound understanding of testing processes to support customer requests and relevant legislation.
• Support the business unit in delivering customers’ needs and requirements.
• Provide a high level of internal and external customer care.
• Keep up to date with Eurofins network lab capabilities, expertise and ways of working to ensure efficient processes.
• Create and maintain appropriate report templates for booked tests, legislation and standard changes.
• Achieve set KPIs such as on‑time report delivery, report accuracy and customer feedback.
• Assist in applying best practice and interpretation of results.
• Build positive relationships and ensure good communication with all relevant Eurofins network laboratories; attend and contribute to lab calls, escalating issues when required.
• Generate client‑specific reports with conclusions of high quality and technical competence.
• Understand costing information within the LIMS system and react when data appears incorrect.
• May be required to work outside normal hours to meet customer requirements, with prior agreement from the Manager.

• Level 3, A level or equivalent plus at least 2 years of practical work experience in a business‑to‑business customer facing role.
• Experience using Microsoft Office packages and/or LIMS.
• High level of attention to detail.
• High level of evidence-based organisation and prioritisation.
• Effective communication skills, both written and oral.
• Customer facing experience in a business‑to‑business role.

• Enhanced Annual Leave Entitlement
• Annual Leave Sellback Scheme
• Additional Annual Leave on employee set service dates
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Healthcare Cash Plan (6+ months service)
• Enhanced Maternity, Adoption and Paternity Schemes
• Employee Assistance Programme – 24/7 confidential
• Health and Well‑being Programmes
• Worldwide career opportunities
• Rewards recognising the great work delivered, dedicated service and celebrating special life events.

Our people are the backbone of what we do; it is important to find the right individuals to join us. You may be invited to an assessment centre or staged interview process, depending on the role and its requirements, to see what working for Eurofins is really like and to help us understand your key skills and strengths.

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

We reserve the right to close or extend this position depending on application numbers, so please submit an application as early as possible. If you do not receive a response within 4 weeks of the vacancy expiry date, unfortunately, your application has been unsuccessful.

We support your development! If you feel you do not match 100% of the requirements, don’t hesitate to apply. Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins believes in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applicants based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability and everything else that makes employees unique.

Sustainability matters to us! We encourage laboratory leaders to make sustainable changes at the local level, and our dedicated carbon reduction team helps us achieve this goal.

Find out more on our career page:

Customer Service Advisor
• Manchester, England, United Kingdom