Senior Service Desk Analyst​/Service Desk Specialist​/IT Support Engineer

Senior Service Desk Specialist

Reference: PC0126-1M2

Salary: £30,000 £ 32,000 +
Skill Development, Career Progression & Benefits

Location: Manchester, M16

Working Pattern: Monday Friday Hybrid Role

New Year. New Career. Lead People. Deliver Excellence.

Are you an experienced Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer who thrives in a people-focused leadership role
, enjoys coaching and mentoring
, and still loves being hands‑on technically? We’re looking for someone who can balance technical expertise with soft management skills
, acting as a role model on the Service Desk while helping to develop, support, and motivate a team
.

As a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer
, you’ll provide high‑quality end user support while also taking responsibility for day‑to‑day team leadership, knowledge sharing, and performance support
. You’ll play a key role in onboarding, training, and developing Service Desk analysts
, helping to create a collaborative, high‑performing environment.

Based in Manchester (M16), this is a Monday to Friday hybrid role
.

You should have experience with some or all of the following:

• Microsoft Windows 10 / 11
• Microsoft Office 365 troubleshooting
• Active Directory
• Awareness of Group Policy
• SCCM / Intune
• DFS folder permissions in Share Point
• Networking triaging

We’re specifically looking for someone who has experience as a team leader or senior team member and who enjoys people development as much as problem solving.

The successful Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer will demonstrate:

• Experience in team leadership, line support, or acting team lead responsibilities
• Strong coaching and mentoring skills
• Ability to provide performance support, guidance, and feedback
• A collaborative, people‑first leadership style
• Excellent stakeholder communication and relationship‑building skills
• Confidence in conflict resolution, prioritisation, and decision making
• Strong, logical troubleshooting and diagnostic ability
• A professional, approachable, and supportive manner
• A growth mindset, resilience, and emotional intelligence

Experience contributing to Knowledge Banks (KB s), process improvement, continuous improvement initiatives, and setting best‑practice standards is highly desirable.

• Opportunity to lead, influence, and develop people
• Clear career progression and structured skill development
• Hybrid working for work‑life balance
• A company that values empathy, collaboration, and accountability
• We’re ready to invest in your leadership journey

If you’re a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer with strong soft management, coaching, and people development skills, apply now.

New Year. New Career. Lead it.