Telecoms Engineer; UCaaS​/CCaaS

Telecoms Engineer (UCaaS/CCaaS)

Join to apply for the Telecoms Engineer (UCaaS/CCaaS) role at PLEASE HOLD (UK) LIMITED.

Responsible for consulting with clients regarding their cloud telephony system, providing solutions that bring efficiencies and improve the caller's journey. You will present solutions to clients in depth, considering end‑to‑end delivery from initial concept to live launch. You will be the client's point of contact during the project, handling questions and providing proactive solutions.

Creating call flow maps, system insights and suggestions to provide additional audio and system features is part of the experience we provide to our clients.

Manchester

Monday Friday 1.00pm – 10pm GMT

£32k base, £36k OTE

• Consult with clients regarding alternative solutions to their telephony set‑up.
• Create detailed client‑friendly call flow maps.
• Accurately implement and test projects live.
• Provide technical assistance to account management support teams.
• Train and support capacity with complex casework.

• Experience working in implementation roles using cloud telephony or similar technologies.
• Confident and experienced technician using a variety of portal‑based telephony systems.
• Key account experience preferred.
• Familiarity with communicating, supporting and consulting clients via phone or email.
• Office‑based working experience.
• Experience working to KPIs/set metrics.
• Proficient with a CRM and Microsoft Office suite.
• Number porting experience preferred.

• Technical skills, knowledge and experience in technical implementation.
• Excellent communication and administrative skills.
• Excellent client communication and presentation skills.
• Strong sense of urgency and ability to close high volumes of case work.
• Project management skills.
• Ability to meet deadlines and time frames.
• Dedicated team player with drive and initiative.
• Strong organisational and detail‑oriented skills.
• Capability to work in a fast‑paced, dynamic environment.

Mid‑Senior level

Contract

Information Technology

IT Services and IT Consulting

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