Senior Service Desk Analyst​/Service Desk Specialist​/IT Support Engineer

Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer

Join to apply for the Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer role at Solutions Financial Management

Salary: £30,000 – £32,000 +
Skill Development, Career Progression & Benefits

Location:

Manchester, M16

Working Pattern:
Monday – Friday |
Hybrid Role

New Year. New Career. Lead People. Deliver Excellence.

Are you an experienced Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer who thrives in a people-focused leadership role
, enjoys coaching and mentoring
, and still loves being hands‑on technically?

We're looking for someone who can balance technical expertise with soft management skills
, acting as a role model on the Service Desk while helping to develop, support, and motivate a team
.

As a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer
, you'll provide high-quality end user support while also taking responsibility for day-to-day team leadership, knowledge sharing, and performance support
. You'll play a key role in onboarding, training, and developing Service Desk analysts
, helping to create a collaborative, high-performing environment.

Based in Manchester (M16), this is a Monday to Friday hybrid role
.

• Microsoft Windows 10 / 11
• Microsoft Office 365 troubleshooting
• Active Directory
• Awareness of Group Policy
• SCCM / Intune
• DFS folder permissions in Share Point
• Networking triaging

We're specifically looking for someone who has experience as a team leader or senior team member
, and who enjoys people development as much as problem solving
.

• Experience in team leadership, line support, or acting team lead responsibilities
• Strong coaching and mentoring skills
• Ability to provide performance support, guidance, and feedback
• A collaborative, people-first leadership style
• Excellent stakeholder communication and relationship-building skills
• Confidence in conflict resolution, prioritisation, and decision making
• Strong, logical troubleshooting and diagnostic ability
• A professional, approachable, and supportive manner
• A growth mindset, resilience, and emotional intelligence

Experience contributing to Knowledge Banks (KB's),
process improvement
, continuous improvement initiatives
, and setting best‑practice standards is highly desirable.

• Opportunity to lead, influence, and develop people
• Clear career progression and structured skill development
• Hybrid working for work-life balance
• A company that values empathy, collaboration, and accountability
• We're ready to invest in your leadership journey

If you're a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer with strong soft management, coaching, and people development skills
, apply now
.

New Year. New Career. Lead it.