Senior ServiceNow Engineer
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-01-11
Listing for:
djr
Full Time
position Listed on 2026-01-11
Job specializations:
-
IT/Tech
Systems Engineer, Cloud Computing, IT Consultant, IT Project Manager
Job Description & How to Apply Below
Senior Service Now Engineer
Salary: Up to £80,000
Location: Manchester (Hybrid – 2 days onsite, 3 remote)
Type: Permanent
The OpportunityThis is a rare chance to step into a senior, highly visible Service Now role within a well‑established, globally recognised organisation based in the heart of Manchester.
Service Now is a strategic platform here — not a side system. You’ll be the most senior technical Service Now specialist in the organisation
, acting as the global SME
, shaping the roadmap, influencing senior stakeholders, and driving real business value through automation, integration, and platform excellence.
If you’re looking for ownership, influence, and technical depth — this role delivers all three.
What You’ll Be Doing- Designing, developing, configuring and enhancing the Service Now platform across enterprise‑scale environments
- Leading the technical direction and roadmap for Service Now globally
- Working closely with senior business stakeholders to translate complex requirements into scalable solutions
- Delivering and optimising solutions across ITSM, ITOM, HR, CSM, Service Catalogue, App Engine and integrations (including collaboration tools)
- Driving automation, workflow efficiency, reporting and platform optimisation to maximise ROI
- Owning upgrades, lifecycle management, and continuous improvement of the platform
- Acting as a technical mentor and leader to junior engineers (based internationally), without direct line management
- Ensuring strong documentation, governance, resilience, and best‑practice delivery
- Strong commercial experience on the Service Now platform (Senior level)
- Deep understanding of ITSM lifecycle, workflows, and platform architecture
- Experience integrating Service Now with other SaaS and on‑prem systems
- Comfortable working across Agile delivery
, sprints, and backlogs (Azure Dev Ops or similar) - Confident communicator who can engage with both technical teams and senior non‑technical stakeholders
- A pragmatic engineer who balances hands‑on delivery with strategic thinking
- Service Now certifications (CSA and/or CAD)
- ITIL certification
- Experience across multiple Service Now modules — flexibility to learn others is supported
- True seniority – global SME for Service Now
- Strategic impact – influence roadmap, architecture, and platform direction
- Hybrid working – Manchester‑based with real flexibility
- Strong backing – investment in platform growth and additional team hires
- Stability + challenge – established organisation with a modern technology agenda
Position Requirements
10+ Years
work experience
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