IT Support Apprentice

Connectus Group Limited has over 18 years of experience delivering managed services to public sector clients, technology partners, schools, SMEs, and large corporations across the UK. Our solutions empower businesses to work faster, smarter, and more securely. We offer services in connectivity, network and cybersecurity, voice, IT support, and data storage and backup.

It Support Apprentice
• Manchester, Lancashire, UK

• Act as the first point of contact for IT support queries via phone and email.
• Log and manage incidents using service management tools.
• Resolve issues in line with SLAs or elevate to second/third line upon need.
• Attend customer sites for installations and troubleshooting.
• Assist in building and supporting VOIP platforms and full-fibre networks.
• Maintain accurate documentation for hardware and software systems.
• Support senior engineers on projects and complex faults.
• Windows 11 and Office 365.
• Basic networking concepts.
• LAN/WAN technologies (routers, switches, firewalls).
• Fibre optic communications.
• VOIP, SIP, ISDN.
• Broadband technologies (ADSL/VDSL, FTTC, FTTP, Point-to-Point).
• Proactive and able to work under pressure.
• Good initiative and problem‑solving skills.
• Full UK drivin… (incomplete)