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Implementation Specialist
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-01-11
Listing for:
Playtech
Full Time
position Listed on 2026-01-11
Job specializations:
-
IT/Tech
Technical Support, IT Consultant
Job Description & How to Apply Below
- Act as the operational lead during licensee onboarding and upgrade initiatives
- Partner with implementation teams to deliver solutions efficiently on-site whilst ensuring operational readiness
- Lead UAT efforts for new business implementations and existing business upgrades
- Act as a trusted expert in Neon product solutions and how they solve operational use cases
- Analyse licensee operations and configure systems to meet business needs
- Advise on best-fit configurations and optimal platform usage
- Deliver best-practice advice, conduct workshops, and support go-lives
- Provide frontline issue resolution and operational workarounds
- Act as a subject matter expert in land-based casino operations
- Represent operational needs during product design, scoping, and validation
- Surface field intelligence and recurring friction points to Product Management and Customer Success teams
- Support the Service Desk with escalated operational issues
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