1st Line Support Engineer

Position

Join to apply for the 1st Line Support Engineer role at Razorblue Group
.

Pay range:
This range is provided by Razorblue Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Provide 1st line technical support to clients – supporting networks, cloud services, infrastructure and connectivity
• Troubleshoot and fix technical faults and issues
• Respond to client queries and service requests
• Assist with user rights, passwords, and accounts
• Handle basic security administration
• Diagnose issues and explain technical details clearly
• Occasional onsite visits to clients

• Strong communication and relationship‑building skills
• Administering Microsoft Active Directory, Exchange Server & Office 365
• Comp TIA, relevant apprenticeship or higher education
• Degree or degree‑equivalent qualifications are desirable
• People‑centric approach & service orientation
• Competent with Windows desktop & application support
• Tablet and mobile device support
• Basic network troubleshooting (ping and trace route)
• Understanding of razorblue’s business, clients and the market it operates in
• Active Directory and Exchange administrative skills
• Knowledge of Microsoft Group Policy
• Understanding of Microsoft Azure AD Sync and Azure AD Connect
• Excellent conversational fluency in English to explain complex technical issues

• Base salary of £26,500 per annum, dependent on skills and knowledge
• Hybrid working – after probation, split time evenly between office and home
• 25 days holidays per annum + public holidays + the option to purchase 10 additional days
• Your birthday off (Obviously!)
• £2,000 referral scheme bonus – if you refer other techies that join us
• Enhanced maternity, paternity, adoption and baby bonus (family is important to us)
• Fully funded training and accreditations to expand your skillset
• Two paid charity volunteering days per year
• Discounted broadband (necessity)
• Life insurance
• Private health insurance with Vitality Health
• Quarterly team social fund
• Cycle to work scheme
• Gear up with the latest tech toys through our partnership with Currys
• Cruise around in an eco‑friendly electric car with our EV scheme

Working for an IT partner isn’t for the faint hearted – it requires drive, passion for technology, collaboration, and a drive to innovate. If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but for those who have a true drive to learn and a passion for the technology sector.

We’re committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.

To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs. We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means.

Candidates must be submitted only in response to specific requisitions from our talent acquisition team.