Senior Information Technology Engineer

This range is provided by Harvey Nash. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Senior IT Engineer

Manchester

• Provide advanced technical support via phone, email, and on-site.
• Resolve escalated and major incident tickets within SLA.
• Lead on investigations into security breaches, outages, and recurring issues.
• Mentor and train junior engineers; support their development.
• Create technical documentation, update PSA tickets (Autotask), and maintain accurate records.
• Run knowledge‑sharing sessions, post‑incident reviews, and training workshops.
• Work collaboratively with the service desk when required.
• Communicate clearly and professionally with customers.

• UK driving licence and vehicle required.
• NDA and CRB check required.

• 3+ years in a senior support role (MSP preferred).
• Microsoft 365 (Exchange Online, SharePoint, Teams).
• M365/Azure security (Conditional Access, MFA).
• Exchange (on‑premise and online).
• Windows OS and Server (2008 R2–2022).
• Server builds, migrations, and troubleshooting.
• Hyper‑V configuration and support.
• VPN, RDS, AVD support.
• Microsoft Office support.
• Active Directory & Group Policy.
• Experience mentoring junior engineers and delivering training.
• Datto BCDR and networking.
• DFS, DNS, DHCP.
• Microsoft Intune/Endpoint Manager.

• Mid‑Senior level

• Full‑time

• Information Technology

• Staffing and Recruiting

Please apply!