1st Line Service Desk Technician

1st Line Service Desk Technician

Stretford, Manchester (3 days a week)

We have an excellent opportunity for a proactive and enthusiastic 1st Line Service Desk Technician with experience in a busy service desk environment. You will play a crucial role in providing all aspects of technical support to internal staff and the IT Team, ensuring issues are owned, monitored and resolved quickly, efficiently and within agreed standards.

• Respond to incoming service desk queries, emails, and tickets in a timely and professional manner.
• Provide friendly and supportive first‑line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices.
• Diagnose and troubleshoot technical problems, escalating more complex issues whilst retaining ownership of the ticket.
• Log all support activities and resolutions accurately in the ticketing system.
• Set up and configure user accounts, permissions, and access rights.
• Assist with basic network and system administration tasks as required.
• Ensure all IT equipment and systems adhere to security policies and procedures.

• 6 months experience in a customer service or technical support role is preferred.
• Knowledge of Microsoft Windows OS / Office 365 / Azure Virtual Desktop.
• Detailed knowledge of Azure AD.
• Experience working in a service desk / customer facing role.
• Strong problem‑solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure and prioritise tasks.
• Enthusiasm for learning and developing new skills in the IT field.