IFS Functional Analyst - Field Service Module

Overview

Tunstall is a market‑leading health and care technology provider. We provide life‑saving and life‑changing technology and services to millions of people in 18 countries, supported by a team of more than 3,000 colleagues. Our culture values diversity and inclusion, open recruitment, and growth opportunities.

As an IFS Systems Analyst you will facilitate the successful execution of Tunstall’s ERP business transformation strategy, aligning global business processes and delivering benefits through ERP and other technology solutions.

You will have demonstrable experience as a Systems Analyst on IFS, excellent communication skills (both verbal and written), and the ability to present the big picture and detailed designs clearly. You are collaborative, experienced at gathering key requirements, understanding business processes, identifying improvement areas, and delivering effective training on ERP processes and usage. You have an analytical mindset and can organise and analyse data to support decision making.

• Competitive salary
• 25 days holiday + public holidays (pro rata)
• Holiday purchase scheme
• Contributory pension
• Paid volunteer day
• Enhanced maternity, paternity, adoption, and shared parental pay entitlements
• Private Health Insurance
• Dedicated 24/7 employee benefits platform ‘Verlingue’ (free eye tests, retail discounts, etc.)
• EAP WeCare service (24/7 online GP and mental health counselling)
• Access to a Talent Library with over 800 courses, covering business skills and project management essentials
• A warm and welcoming team environment
• Development and a chance to build a rewarding career

• Resolve process and systems problems and deliver requests for change
• Quantify opportunities for improvement from process and IS solutions changes
• Analyse As‑Is processes in conjunction with business users
• Develop and maintain To‑Be processes, functional requirements, data integrations, and non‑functional requirements in conjunction with business users, suppliers, or customers
• Perform options appraisals and recommend appropriate process and software solutions
• Direct the work of business applications suppliers and ensure suppliers meet Tunstall standards through statements of work definition, supplier reviews, and testing
• Perform systems validation and user acceptance testing in conjunction with business users as required
• Prepare 'How to' guides and other training materials as needed
• Provide process and application coaching / training to super‑user / user community globally
• Plan and perform project tasks including those at cutover as needed, including technical tasks such as data mapping, loading and reconciliation, business process verification and systems integration testing
• Provide point of contact for business super‑users / users after go‑live and provide hands‑on support as appropriate, alongside colleagues and software vendors following ITIL processes
• Develop and maintain plans to address incidents and service requests, directing business users and third parties, maintaining an issues and risk log, and ensuring timely stakeholder communication
• Perform post‑implementation reviews and work with business users and third parties as necessary to ensure project benefits are achieved
• Maintain a current knowledge of applications solutions in the relevant domain
• Communicate opportunities, plans, process changes and application features to business users and IS colleagues as necessary to broaden understanding and promote continuous improvement
• Perform data analysis
• Work with corporate colleagues on global projects, including supporting country and acquisition/disposal onboarding and off‑boarding activities, and sunset of legacy solutions

• Proven experience working in a comparable role with IFS
• Able to effectively communicate the big picture as well as detailed design
• Experienced in consulting with, and training of, stakeholder and super‑user communities
• Experience of organising and analysing data to support decision‑making
• Good research and analytical skills
• Understanding of common business processes
• Time management and prioritisation…