Application Support Analyst

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The role is within the application support team within the IT department. It is responsible for providing day‑to‑day support and operational excellence of the company's policy administration systems (Subscribe) and the surrounding ecosystem. The role will actively participate in BAU support, project implementations, system maintenance and upgrades, and handling incident, problem and service requests.

• Executes standard operational support activities across the Subscribe estate.
• Provides advice to business users and supports day‑to‑day operational changes to the system.
• Prepares required documentation including support‑level and user‑level documentation.
• Manages own work and priorities through ticketing system and workflow.
• Troubleshoots issues with the business and liaises with 3rd party vendor for anything that cannot be handled in‑house.
• Participates in the migration, configuration and rollout of new or upgraded software and associated APIs.

• SQL Server, T‑SQL, SSIS, SSRS.
• Working knowledge of insurance practices.
• Experience of providing support in a customer‑facing environment.
• Exposure to ITIL practices.
• Excellent communication skills with the ability to convey issues and resolutions to all levels of the business.
• Self‑start with a willingness to learn new skills & technologies.
• Demonstrates a continuous improvement mindset.

• Adaptable to changing priorities, workloads and demonstrates good stakeholder management.
• Experience of working in a highly regulated environment.
• Experience with Microsoft's suite of applications such as Dev Ops, Power Apps, Power
  
  BI, Power Automate.

We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non‑contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.

Canopius is a global specialty lines (re) insurer. It is one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.

At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.

Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.

We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio‑economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate.

We encourage and welcome applicants from all diverse backgrounds.

We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.