Duty Manager - Dakota summer

Job : DAK
1090 Branch: Dakota Manchester Airport Location: Dakota Manchester Airport, Manchester Salary/Benefits: Earnings are a gross annual salary of £34,500 (inclusive of the anticipated tronc payment).
Contract type: Permanent Hours: Full Time Shift pattern: fully flexible shifts, working any 4 days out of 7 Hours per week: The role carries a permanent contract with typical hours 46 hours per week Posted date: 05/03/2026 Closing date: 07/04/2026

We’re preparing to open our largest hotel yet, Dakota Manchester Airport, launching in early summer 2026. This brand-new property will feature our signature Bar & Grill and deliver the exceptional guest experience Dakota is known for.

We are seeking a reliable and hard-working individual to join our team in the role of Duty Manager.

• Carry out Duty Manager shifts, owning the day-to-day running of the hotel and keeping things moving smoothly for both guests and the team.
• Be the primary point of contact for team members and guests when appointed the role of Duty Manager. Coordinate the entire operation and strive to add value to the guest experience in any way possible.
• Be present across all areas, stepping in where needed to keep service on track. Be proactive in remaining fully trained to support across all operational departments to be able to alleviate operational challenges including those arisen from team shortages and managing last minute pick up.
• Maintain the ability to be a certified First Aider at Work.
• Complete daily health and safety walkarounds and keep back-of-house spaces in check ensuring they are clean, safe, and aligned with brand and legal standards.
• Be the lead fire warden for the hotel in the event of an emergency evacuation in accordance with the current procedure. During an evacuation allocate fire task cards to fellow fire wardens to assist with the evacuation of the hotel.
• Undertake night shifts, as the allocated Duty Manager, overseeing the smooth running of the entire hotel during night time hours and the implementation of night time procedures
• Be ultimately in control of the security and safety of guests and employees within the building.

The successful applicant will have/be:

• A minimum of 2 years experience working in a hotel environment.
• Experience being a hotel Duty Manager.
• Experience working in 4
  * and 5
  * hotels.
• Although full training will be given, the following previous training is strongly favoured:
  Food Hygiene, Fire Safety, Personal License, First Aid.
• Be computer literate, with experience using a property management system such as Opera or Shiji with the ability to learn, however full training will be given.
• Great communicator and a genuine people person
• A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
• Experience working in 4
  * and 5
  * hotels are strongly preferred
• Great communicator and a genuine people person
• Hands‑on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

• Special discounts on stays and dining at any Dakota
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
• Additional holiday day on the first anniversary of your employment
• Meals on duty and uniforming

• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
• Support from our inhouse Mental Health Champions
• Family‑friendly flexible working options
• Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while…