Front Office Attendant

Overview

Grow with us. Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. We hire thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are important to us. The Front Office team at Treehouse Hotels is at the heart of the hotel, and our front‑of‑house staff are among the most important team members because they are the first to meet our guests and provide impeccable service that reflects the brand’s best self.

We’re currently seeking a warm, welcoming, articulate Front Office Attendant to ensure that every guest’s experience is personable, relaxing and effortless—from arrival to departure and throughout the stay.

About You

• Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience.
• Experience in guest or customer service, a team player, hard worker, multi-tasker, and detail oriented.
• Flexible, approachable and with a can‑do attitude.

Within Treehouse Manchester, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights curated by celebrated local chefs Sam Grainger and Mary‑Ellen McTague. There will be two restaurants, as well as a panoramic rooftop bar and a secret hideaway to explore.

We are about playfulness and freedom.

Culture and Perks

Our culture is caring and thoughtful, and we deliver good‑natured and informed service, perfectly executed to evoke a sense of fulfilment and well‑being. As part of our team, you can look forward to activities and perks that drive your passion for nature, such as:

• Designed by Nature work environment
• Inclusive and equitable work environment for all
• Team Member recognition programs
• Pay it Forward: a day annually to volunteer and hotel‑organized volunteer opportunities throughout the year
• Earth Day giving back activities
• Cycle schemes
• Life Harmony: a refreshed look at agile working
• Health and wellness programs throughout the year
• Discounts across our properties and venues worldwide for all team members
• Paid breaks for leaders
• Enhanced holidays: up to 33 days for all
• Optional private medical schemes with optical and dental
• Paid sickness absence for all
• Increased pension scheme offering
• Career advancement: opportunities for growth around the globe
• Wagestream financial planning services
• Recommend a friend schemes
• Free food on shift in the best team heart‑of‑house spaces in Manchester

Equity and About Us

It’s a world where inclusivity matters. Creating a culture of inclusivity is our responsibility as human beings—to each other, and to the beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners. Starwood Hotels is an Equal Opportunity Employer.

About Us

As a mission‑driven company, our purpose is our true north. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like‑minded travelers, and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. If you require any special accommodations, please visit People Operations.