Cluster Reservations Agent - ibis Budget, Inn & Tribe Airport

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• 24/7 access to our employee assistance programme

• To ensure that all sales enquiries are dealt with in a proactive manner, and converted to confirmed bookings, to the agreed company standards using the company Sales Conversation techniques.
• Understanding the business and keeping up to date with hotel’s selling strategy and letting policy and promotions.
• To ensure that all reservations are directly inputted into the Opera system, and maintenance of an accurate filing system.
• Ensure team is aware of referral procedures, when denying enquiries.
• Ensure that no shows and cancellation charges are dealt with daily.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

Ideally you will have a minimum of 2 years experience in either a guest facing role or on the phone. We use the reservations systems - Opera V5 & Opera Cloud so experience on these will be a huge advantage.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.