Receptionist, Hospitality ​/ Hotel ​/ Catering

Overview

£12.50ph / 30 hours
Permanent position
Malmaison Manchester
You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison. You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Malmaison the best it can be whilst dealing with queries of all shapes and sizes.

As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave. At Malmaison we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

• Be the face of our hotel and set the tone for guest visits, ensuring every guest feels welcome and well cared for.
• Handle guest queries of all shapes and sizes with a focus on delivering high standards of hospitality.
• Be the first and last point of contact for guests, ensuring that everything has gone above and beyond before they leave.

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• Wagestream allows immediate access to wages earned; track wages in real time and access up to 50% of earned money.
• Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with neurological conditions to lead better lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

• Our Sustainability Goals include 100% of electricity from renewable energy and wind power, and aiming to recycle at least 70% of hotel waste.
• We have moved to a chemical-free cleaning system in our bedrooms and public areas, and an enzyme-based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay.

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.