F&B Host

Overview

F&B Host - The Refuge - Kimpton Clocktower on a Part-Time contract. You will earn 12.81 per hour, plus service charge. You can check out our Instagram pages to have a look at @therefugemcr (Use the "Apply for this Job" box below). Refuge is a vibrant and bustling establishment in the heart of Manchester, renowned for its exceptional restaurant and bar experience.

Nestled in the historic but with a modern twist, Kimpton Clocktower prides itself on delivering top-notch service and unforgettable experiences to our guests. Kimpton Clocktower is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues - we call it Stay Human.

What’s in it for you as our Food & Beverage Host:

• Becoming part of the IHG Hotels & Resorts family, one of the world s leading hotel companies – which means global opportunities
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Wagestream – a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Taxi subsidy for shifts starting / ending between 23:00-06:00.
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every colleague company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Refer a Friend programme

As an F&B host, your primary responsibility will be to provide a positive first impression and ensure a smooth dining experience for guests. You will greet guests, manage reservations, seat guests, and maintain a clean and organized front-of-house area. You will also act as a communication hub between guests and the F&B team, relaying information and handling guest inquiries.

• Minimum of 2 years  experience as a waiter or bartender in a busy restaurant and/or bar; experience leading small teams
• Passionate about delivering great service and great food and drinks
• Knowledge of Micros Simphony (POS) and Open Table Pro (TMS) is an advantage; other POS and TMS are essential
• Hosts will be confident and show natural leadership capability
• Ability to articulate a restaurant and bar revenue cycle, especially focused on how to manage and retain demand
• Experience handling guest queries and complaints
• Willing to learn new things and work as part of a wide hotel team
• You must meet the legal requirements to work in the UK

At Kimpton, our shared mission is to make lives better through heartfelt human connections. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests.

Our passion is YOU... come as you are! You will have space to be yourself and contribute your unique personality.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We believe all colleagues deserve to be treated equally and have the same opportunities to develop and grow within our business and provide equal employment opportunities to all applicants and colleagues without regard to race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Start your journey with us today.