Hotel Manager

Hotel:
Clocktower Hotel (MANOS), Oxford Street, M60 7HA

Kimpton Clocktower is looking for a Hotel Manager to join us and lead the team to success!

We are offering a competitive salary, plus an annual up to 20% bonus plan
, based on Hotel & Individual Performance.

We are accepting applications until the 15th of February!

The Refuge is a vibrant and bustling establishment in the heart of Manchester, renowned for its exceptional restaurant and bar experience. Nestled in the historic but with a modern twist – Kimpton Clocktower, we pride ourselves on delivering top‑knock service and unforgettable experiences to our guests.

Kimpton Clocktower is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it Stay Human. What more could you ask? It’s not just the humans who feel this, we extend this to all our furry friends, because our heartfelt connection does not end with humans!

We are looking for a Hotel Manager to support the General Manager. The Hotel Manager, apart from deputizing when the GM is away, is responsible for overseeing the day to day running of the hotel operation.

This role will ensure the delivery of exceptional and unique service across all areas to which our brand is known globally for, so we are looking for someone with experience in quality lifestyle luxury properties, ideally with senior management experience in Food & Beverage and Rooms Division in similar properties, or a General Manager in a smaller operation.

• Proven experience managing hotel operations and hotel financial performance including budgeting, forecasting, payroll and cost controls, with a track record of delivering strong commercial results.
• We are looking for a forward‑thinking individual, with a strong guest focus within a large luxury branded, multi‑venue environment.
• To be a confident communicator with the ability to drive performance through people leadership.
• Strong technical understanding of hotel systems (POS, guest feedback platforms, revenue/booking engines and Microsoft tools) and the ability to use data to drive performance.
• To be a Personal licence holder (or willingness to obtain).
• As Hotel Manager, you will take ownership of shaping and delivering the hotel’s operational and financial strategy, ensuring performance targets are exceeded while maintaining brand and quality standards. You will monitor market trends, drive continuous improvement, and play a key role in the long‑term strategic direction of the hotel alongside the General Manager.
• You will also collaborate closely with cluster‑level commercial, HR, finance, sales and brand teams, as well as IHG corporate functions, to ensure the hotel’s strategic objectives, guest experience and brand standards are consistently exceeded.

• Ensure all operating departments deliver against revenue, cost and profitability targets in line with budget and hotel strategy.
• Ensure consistent achievement of brand and quality standards including safety compliance, MQSA, mystery audits and sustainability benchmarks such as Green Engage.
• Maintain full operational oversight of Rooms, F&B and all departments, ensuring effective systems, processes and performance measures are in place.
• Lead, coach and mentor departmental managers to build capability, drive accountability and foster an inclusive, high‑performing culture.
• Take responsibility for colleague engagement outcomes and ensure effective performance management practices across all operational departments.
• You will have full ownership of all operational departments, work schedules and performance management, while influencing commercial strategy, budget planning and systems that support hotel operations.
• Ensure the hotel operates sustainably and in full compliance with statutory, regulatory and safety requirements, including building standards and environmental initiatives.

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies – which means global opportunities.
• Up to annual 20% hotel…