Front of House Night Manager

Key Responsibilities

• Supervise the day-to-day operation of the Reception and Lobby areas ensuring the highest standards of service at all times.
• Act as a visible leader on shift supporting, motivating and guiding the reception team.
• Welcome and check-in guests ensuring a warm and seamless arrival experience.
• Handle guest enquiries, requests and concerns efficiently and professionally resolving issues to the highest standard.
• Oversee cashiering procedures, billing accuracy and financial controls throughout the guest journey.
• Ensure a positive and lasting impression is maintained at departure.
• Support the training and development of reception team members including new starters.
• Maintain effective communication with all hotel departments to ensure a smooth guest experience.
• Ensure compliance with hotel policies, procedures and health & safety standards.

The ideal candidate will have previous experience in a similar role and excellent guest care and social skills, be standards driven and have the ability to use their own initiative and work as part of a dynamic team. Knowledge of Opera is preferred but not required – full training will be provided.

Shift based work including evenings and weekends.

The Lowry Hotels service Brand Pillars of Iconic, Individual and Intuitive service delivery are key attributes to all candidates for this role.

• Uniform and meals on duty provided.
• Unique team member discount rate and 50% of all food and drink – friends and family discount also available.
• Access to discounted rates with Millennium and Copthorne Hotels.
• Access to wider wallet benefits platform.
• Access to online training facilities with Flow.
• Death in service benefit for contracted employees.

The Lowry Hotel is an Equal Opportunities employer.

We believe in hiring a diverse workforce and sustaining an inclusive people‑first culture. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments please contact.

You must meet the legal requirements to work in the UK.