Reservations Agent

Reservations Agent – IHG Hotels & Resorts

A fantastic opportunity for a Reservations Agent to join us at Kimpton Clocktower on a full‑time contract. You will earn £27,900 per annum, plus an on‑target bonus of 10% of the annual base salary. Check out our Instagram page @kimptonclocktower.

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies – which means global opportunities!
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Meals whilst on duty.
• 28 days holiday each year, including bank holidays, increasing to a maximum of 33 days (pro‑rated).
• Wagestream – a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• We provide sick pay and life insurance to every colleague.
• Amazing discounts for our hotels and restaurants around the world.
• Discounts from over 15,000 stores – all the way from retail to cinema.
• Refer a Friend programme – bring your friends and earn rewards.

• Handle individual enquiries and bookings efficiently and pleasantly.
• Communicate special requests to various departments.
• Provide high‑quality, accurate service for all reservations and keep relevant platforms and systems (including OTA extranets) up to date.
• Check all reservation correspondence prior to arrival to ensure accuracy and maximise occupancy.
• Ensure daily and weekly reservation tasks are completed.
• Ensure all standards and procedures comply with IHG and UK Managed Hotels’ standards.
• Translate enquiries to maximise sales, occupancy and revenue, including up‑selling equipment, food & beverage and relevant hotel facilities where possible.
• Actively consider prevention, recovery and investigation of any complaints.
• Deliver excellent service to all guests and clients making enquiries or bookings at the hotel, via face‑to‑face and telephone meetings.
• Establish client requirements and identify how the hotel can facilitate their needs.

• Minimum of 1 year of experience within a Reservations or Front Desk role in a similarly sized property.
• Experience delivering high‑quality customer service skills.
• Ability to prioritise work tasks and maintain high accuracy.

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.