Operations Manager

Operations Manager – Double Tree by Hilton Manchester

Double Tree by Hilton Manchester is looking for an experienced Hotel Operations Manager to lead, inspire and motivate the operational teams in our hotel to deliver exceptional customer service and drive commercial results.

• Work closely with the General Manager to drive excellence throughout the hotel.
• Ensure seamless guest experiences and uphold brand standards.
• Collaborate with department heads to maximise commercial results, maintain a safe environment, and enhance employee engagement.

• Proven experience in hotel management with a track record of delivering exceptional guest service.
• Strong leadership skills with the ability to motivate and empower team members.
• Excellent communication, interpersonal, and problem‑solving abilities.
• In‑depth understanding of hotel operations and guest satisfaction.
• A passion for hospitality and a relentless commitment to excellence.

• Competitive pay.
• Exclusive discounts for you, friends, and family: UK hotel rates from £30 B&B, discounted stays, 50% off dining, free meals while on duty, high‑street discounts, 40% bike savings, and refer‑a‑friend bonuses starting at £250.

• Calendar of wellness activities, Employee Assistance Programme, and healthcare cash plan options from £5 per month.

• Fully funded apprenticeship programmes and internal development programmes.
• Monthly and annual team member award recognition.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.

Click Apply Now to join our team.

We operate 37 hotels across leading brands in the UK and have ambitious growth plans for 2025 and beyond.