Food & Beverage Supervisor - Hale Club & Spa

Food & Beverage Supervisor - Hale Country Club & Spa

Join to apply for the Food & Beverage Supervisor - Hale Country Club & Spa role at THG Ingenuity

About THG Ingenuity: THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

About THG

Experience:

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform.

About the Role:

We are currently recruiting for an experienced Food & Beverage Supervisor to join us at Hale Country Club & Spa. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards. Hale Country Club & Spa offers an exclusive environment dedicated to enhancing well-being and lifestyle.

Benefits:

• 50% off dining at Hale Country Club & Spa and discounted membership
• Exclusive room rates for you and your family at King Street Townhouse Hotel
• 20% off dining at King Street Townhouse Hotel
• Up to 50% off on THG brands (Myprotein, Look fantastic, ESPA, and more)
• In-person or video GP consultations, discounted prescriptions, and physiotherapy
• Increasing annual leave with service, plus your birthday off
• Continuous learning and development opportunities
• £250 bonus for referring a friend
• Complimentary meals during shifts and provided uniforms
• Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
• Access to in-house Wellbeing Program
• Pension scheme for financial stability

Responsibilities:

• Plan, supervise and control various operations, working closely and supporting the F&B manager
• Anticipate guests’ (members) needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction
• Constant effective communication with managers and supervisors regarding any guest or staff issues
• Encourage and motivate staff with a positive attitude
• Operate POS (point of sale) and maintain security of system
• Manage waiters, barmen and runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timely manner
• Maintain excellent product knowledge
• Conduct service briefings
• Ensure all front of house staff adhere to the ‘company code of conduct’ and ‘standard operating procedures’
• Monitor staff service levels to establish any areas that require attention or further training and provide training where required
• Ensure the correct setup for functions and bookings for the day
• Ongoing menu and beverage training as well as developing regular tests
• Monitor staff breaks and general time keeping

Requirements:

• Leadership Experience at least 1 year or equivalent
• Previous and proven experience within Food and Beverage operations
• Luxury or high-level serving experience preferred
• Passionate about hospitality industry and wanting to deliver a great guest experience, always putting guest needs first
• Available to work different shift patterns including evenings and weekends if required
• Ability to gain an in-depth understanding of each seasonal menu, with the ability to describe, recommend, and answer any questions appropriately and train the team up to the required standards.
• Exceptional attention to detail and ability to think outside the box
• Highly organized with the ability to prioritize workload effectively Strong communication skills and ability to lead and motivate a team
• Confident in customer interactions and managing guest expectations
• Able to work under pressure
• Good communication and…