Outpatients Receptionist​/Administrator

We are currently looking for enthusiastic, motivated individuals to join our team at the Christie at Macclesfield on a part-time (
21 hours per week
) basis on a Monday, Tuesday and Friday.

The main purpose of the role is to work on the reception desk in a front facing role, taking responsibility for all reception duties for patients attending oncology clinics, radiotherapy, chemotherapy and haematology treatment clinics and phlebotomy appointments.

This will include working on his/her own initiative when required, experienced in using a range of computer packages and a willingness to undertake a range of administration and reception duties, in a patient facing role, including dealing with telephone queries and requests on a regular basis.

Facilitating the efficient running of the unit, ensuring all patients are checked in and out and that future appointments are booked.

The post holder will also support the medical and nursing teams with clerical tasks and bookings including hospital transport.

• General reception duties booking patients into clinics and outcoming appointments.
• Adhere to all written instructions on the proforma with regard to scheduling and booking of appointments.
• To contact patients by telephone with regard to their appointments and to update case notes.
• To book patients' transport as per protocol and request interpreters as appropriate.
• Clinic list preparation for outpatient clinics
• Collate and disseminate all incoming and outgoing correspondence appropriately.
• To deal effectively with all telephone calls in conjunction with the cancellation and rebooking of patient's treatments and appointments, and effectively deal with queries from patients, GPs, and other outside agencies.
• Responsible for sending radiotherapy treatment and RTP planning letters to patients and adding to Outpatient waiting lists for radiotherapy
• Undertake general clerical tasks as delegated by the Admin Manager, Clinical PAs and Clinical Administrators, to contribute to the smooth running of the team.

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world;

chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

KEY ROLE DIMENSIONS

Communication & Relationship Skills

Exchange information with patients and staff on the arrival of patients, both verbally and electronically

Communicate information about appointments schedules to patients

Exchange relevant information with GPs and other health professionals

Deal compassionately with distressing situations including communicating with patients who may be anxious, angry or upset

Liaise with other members of staff regarding patient visits and queries

Deal effectively with telephone calls and booking enquiries

Maintain patient confidentiality at all times

Analytical & Judgmental Skills

Resolve issues arising in own role, such as cancellation of patient appointments

Use own initiative to liaise with clinical staff where necessary regarding patient queries

Use patient information systems to assist patients and staff with solving issues

Apply knowledge to correctly code treatment appointments and first definitive treatments

Update patients demographic details and alert management of any discrepancies

Planning & Organisational Skills

Schedule patients appointments and discharge

Clinic preparation to ensure that all clinic forms are present

Prepare appointment and discharge letters for patients

Make…