Client Service Director - Healthcare Communications

Overview

Client Service Director - Medical Affairs / Medical Communications

Location:

Manchester (Hybrid)

Salary:
Competitive + Bonus + Benefits

Are you a senior client service leader with deep medical affairs expertise? Our client, a leading medical communications agency, is seeking a Client Service Director to lead and grow high-value programmes for pharmaceutical and biotech clients. This role offers the chance to shape scientific strategy, publication plans, and medical education programmes, while driving excellence in delivery across multi-channel medical affairs initiatives.

• Serve as the senior client contact for medical affairs accounts, providing strategic guidance on publications, congress, and advisory boards
• Lead multi-work stream medical communications projects, ensuring scientific accuracy, regulatory compliance, and high-quality output.
• Manage budgets, forecasting, and delivery timelines while driving operational efficiency across programmes.
• Collaborate closely with internal cross-functional teams (medical, creative, digital) to ensure seamless delivery and alignment with client goals.
• Mentor and develop account and client service teams, fostering scientific understanding, strategic thinking, and professional growth.

• 10+ years  experience in medical affairs or medical communications, with a strong focus on scientific programme delivery.
• Proven experience managing large, complex accounts and guiding cross-functional teams
• Strong commercial and operational acumen, including budgeting, forecasting, and resource management.
• Exceptional client relationship and stakeholder management skills, able to influence at senior levels.
• Leadership experience, coaching teams to deliver accurate, compliant, and impactful medical affairs programmes.

• Lead high-profile medical affairs projects across global pharmaceutical and biotech clients.
• Competitive package with performance bonus and hybrid working flexibility.
• Work in a collaborative environment where scientific expertise and leadership are recognised.
• Shape the strategy and delivery of cutting-edge medical communications programmes, making a real impact on patient outcomes.

If you re a strategic medical affairs leader looking to step into a senior client service role with influence and autonomy, we d love to hear from you. Apply today to advance your career in medical communications