Team Leader, Healthcare

Position: Team Leader (Permanent)
Job Introduction

Phoenix House is a newly refurbished Edwardian property providing a high‑quality therapeutic living environment for adults with mild to moderate learning disabilities and probable mental health needs. The service supports five residents on their recovery journey, many of whom may have experienced trauma or have current or historic involvement with the criminal justice system.

Our aim is to help residents rebuild stability, improve wellbeing, develop independence, and progress safely toward independent living within 18–24 months. Our ethos is:

Person‑centred

Trauma‑informed

Strengths‑based

Focused on empowerment and recovery

Role Responsibility

As Team Leader, you will play a pivotal role in shaping the culture, standards, and daily operations of this innovative supported accommodation service. This is a rare opportunity to help establish a new therapeutic environment from day one.

Working alongside the Service Manager, you will lead a small, dedicated team of Recovery Workers, ensuring the delivery of high‑quality, safe, and consistent support that aligns with Phoenix House’s values and recovery model.

You will combine operational leadership, oversight of risks and needs, and hands‑on support, modelling best practice in trauma‑informed care while helping residents achieve meaningful progress.

In a role where no two shifts are the same, you will take the lead in implementing and driving high performance standards throughout the team and the service, underpinned with a clear vision and strong values.

This is a rota‑based role. You’ll work as part of a fair, well‑planned rota that includes some evenings, weekends, and sleep‑ins, and you will also take part in the on‑call manager rotation. We are committed to ensuring staff wellbeing, flexibility where possible, and a positive work–life balance.

Key Responsibilities

Leadership & Team Management

Provide day‑to‑day leadership, direction, and support to Recovery Workers

Deliver regular supervision, reflective practice, and ongoing skills development

Role‑model trauma‑informed, person‑centred, strengths‑based practice

Service Delivery & Quality

Oversee the delivery of high‑quality key‑working, support planning, and risk management

Ensure compliance with safeguarding, MAPPA, and partnership protocols

Maintain robust, accurate records and uphold quality assurance standards

Lead on incident management, reflective learning, and continuous improvement

Resident Support & Recovery

Maintain a small caseload, delivering structured key‑working sessions where needed

Ensure support plans are personalised, goal‑focused, and regularly reviewed

Promote independence, routines, community integration, education, and positive social networks

Work closely with residents to build life skills and confidence

Multi‑Agency Partnership Work

Act as a primary point of contact for Manchester City Council, Probation Services, Positive Pathways Social Workers, mental health professionals, and other partners

Attend multi‑disciplinary meetings and contribute to coordinated support and risk planning

Build strong relationships that enhance resident outcomes and service quality

Service Development

Contribute to shaping and embedding a new service model

Support innovation, problem‑solving, and best practice approaches

Help create a supportive, high‑performing team culture from the ground up

The Ideal Candidate

You are an emotionally resilient, compassionate leader who understands the importance of structure, consistency, and therapeutic relationships. You balance empathy with strong professional boundaries and are motivated by the opportunity to build an exceptional service.

Essential:

Experience supporting people with mental health needs, learning disabilities, or complex/challenging backgrounds

Strong understanding of trauma‑informed practice and strengths‑based approaches

Experience managing risk, safeguarding, and multi‑agency coordination

Leadership experience or ability to demonstrate leadership qualities

Excellent communication, problem‑solving, and team‑building skills

Ability to remain calm, organised, and supportive in demanding situations

Desirable:

Experience in supported accommodation or…