Medical Administrator

Overview

As a Medical Administrator, youll help keep our busy practice running smoothly by:

• Using EMIS Web to manage patient records accurately and efficiently
• Handling referrals, appointment requests, and clinical correspondence
• Providing a warm and professional service to patients both in person and by phone
• Supporting our doctors, nurses, and wider team with essential admin tasks
• Contributing to a positive, well-organised, and welcoming practice environment

• Confident using IT systems especially EMIS
• Detail-oriented, proactive, and calm under pressure
• Compassionate, reliable, and committed to excellent patient care
• A true team player with a can-do attitude

Hope Citadel is a primary care provider with a heart for deprived communities. We run 11 doctors practices and employ over 200 staff. We were started 16 years ago by a passionate group of people looking to reverse the inverse care law by providing quality healthcare in areas of deprivation. This still underpins why we do what we do to make the invisible, visible.

Our staff are driven by social justice, by compassion, and by a drive to see real change in the communities they live and work in.

Primary care is not an easy space to work in, and that is exacerbated in areas of deprivation. In order to provide the best service to patients, it is vital that our culture and our processes are aligned. We prioritise maintaining high healthcare outcomes, but know that in order to do this, we need to be an employer of choice and look after our staff well.

We do this by making commitments such as being a Real Living Wage employer, running mentoring and learning and development opportunities, and finding space to socialise and have fun together.