Assistant Practitioner

Our newly created GMMH NHS 111 service is at the heart of our urgent care offer in Greater Manchester, providing compassionate, expert support to people, often in crisis and when they need it most. Whether it's guiding someone through a mental health crisis or helping them access the right care quickly, you'll be part of a team that truly changes lives.

This is more than a job - it's a chance to make every call count, offering reassurance and practical help to those who need it most. You'll work alongside dedicated professionals in a fast‑paced, collaborative environment where patient care and wellbeing are always the top priority.

To provide focused, person‑centred telephone support to people experiencing an acute mental‑health crisis who are known to, and supported by, mental health services. You will identify and assess a person's needs, enabling appropriate support, signposting and onward referral to services where required, under indirect supervision of a registered colleague. You will work alongside registered healthcare professionals to provide recovery and solution‑focused care that prioritises service‑users' and carers' needs and preferences, and their respect, privacy and dignity.

You will prioritise patient safety, and function in accordance with local and national safeguarding, risk‑management and suicide prevention processes. You will promote and develop personal strengths, enabling and empowering people and their families to manage their mental health issues in as non‑restrictive a way as possible. You will recognise mental health recovery as a holistic process, encompassing individuals' physical, psychological, emotional, financial and social wellbeing.

You will promote and champion the rights, values, responsibilities and diversity of people. You will promote and maintain effective communication with people in order to build and sustain positive working relationships with individuals, families and carers, team members and other agencies. The post holder will work across a 24/7 shift pattern.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community‑based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Cycle to work scheme
• Salary sacrifice car scheme
• Blue Light Card Discounts

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£27,485 to £30,162 a year per annum pro rata