Team Leader, Healthcare

Overview

As Team Leader, you will play a pivotal role in shaping the culture, standards, and daily operations of this innovative supported accommodation service. This is a rare opportunity to help establish a new therapeutic environment from day one. Working alongside the Service Manager, you will lead a small, dedicated team of Recovery Workers, ensuring the delivery of high-quality, safe, and consistent support that aligns with Phoenix House's values and recovery model.

You will combine operational leadership, oversight of risks and needs, and hands-on support, modelling best practice in trauma-informed care while helping residents achieve meaningful progress. In a role where no two shifts are the same, you will take the lead in implementing and driving high performance standards throughout the team and the service, underpinned with a clear vision and strong values.

This is a rota-based role. You ll work as part of a fair, well-planned rota that includes some evenings, weekends, and sleep-ins, and you will also take part in the on-call manager rotation. We are committed to ensuring staff wellbeing, flexibility where possible, and a positive work-life balance.

• Provide day-to-day leadership, direction, and support to Recovery Workers
• Deliver regular supervision, reflective practice, and ongoing skills development
• Role-model trauma-informed, person-centred, strengths-based practice

• Service Delivery & Quality:
  Oversee the delivery of high-quality key-working, support planning, and risk management
• Ensure compliance with safeguarding, MAPPA, and partnership protocols
• Maintain robust, accurate records and uphold quality assurance standards
• Lead on incident management, reflective learning, and continuous improvement
• Resident Support & Recovery:
  Maintain a small caseload, delivering structured key-working sessions where needed
• Ensure support plans are personalised, goal-focused, and regularly reviewed
• Promote independence, routines, community integration, education, and positive social networks
• Work closely with residents to build life skills and confidence
• Multi-Agency Partnership Work:
  Act as a primary point of contact for Manchester City Council, Probation Services, Positive Pathways Social Workers, mental health professionals, and other partners
• Attend multi-disciplinary meetings and contribute to coordinated support and risk planning
• Build strong relationships that enhance resident outcomes and service quality
• Service Development:
  Contribute to shaping and embedding a new service model
• Support innovation, problem-solving, and best practice approaches
• Help create a supportive, high-performing team culture from the ground up

• Experience supporting people with mental health needs, learning disabilities, or complex/challenging backgrounds
• Strong understanding of trauma-informed practice and strengths-based approaches
• Experience managing risk, safeguarding, and multi-agency coordination
• Leadership experience or ability to demonstrate leadership qualities
• Excellent communication, problem-solving, and team-building skills
• Ability to remain calm, organised, and supportive in demanding situations
• Desirable:
  Experience in supported accommodation or recovery-focused services
• Desirable:
  Knowledge of criminal justice systems, probation, or MAPPA
• Desirable:
  Relevant managerial, social care, or mental health qualification
• Desirable:
  Experience leading small teams or supervising staff

Phoenix House is a newly refurbished Edwardian property providing a high-quality therapeutic living environment for adults with mild to moderate learning disabilities and probable mental health needs. The service supports five residents on their recovery journey, many of whom may have experienced trauma or have current or historic involvement with the criminal justice system.

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

You will receive 31 days' paid holiday per year, increasing with each year of service up to 33 days. There is also an option to buy additional holidays and spread the cost. Explore the comprehensive benefits we offer by following the link below to see all the exciting perks available to our employees.