Team Leader, Healthcare

Job Introduction
Phoenix House is a newly refurbished Edwardian property providing a high‑quality therapeutic living environment for adults with mild to moderate learning disabilities and probable mental health needs
. The service supports five residents on their recovery journey, many of whom may have experienced trauma or have current or historic involvement with the criminal justice system.
Our Aim Is To Help Residents Rebuild Stability, Improve Wellbeing, Develop Independence, And Progress Safely Toward Independent Living Within 1824 Months .

• Person‑centred
• Trauma‑informed
• Strengths‑based
• Focused on empowerment and recovery

As Team Leader
, you will shape the culture, standards, and daily operations of this supported accommodation service. Working alongside the Service Manager, you will lead a small, dedicated team of Recovery Workers, ensuring high‑quality, safe, and consistent support that aligns with Phoenix House values and a recovery model. You will combine operational leadership, oversight of risks and needs, and hands‑on support, modelling best practice in trauma‑informed care while helping residents achieve meaningful progress.

This is a rota‑based role with evenings, weekends, and on‑call duties.

• Provide day‑to‑day leadership, direction, and support to Recovery Workers
• Deliver regular supervision, reflective practice, and ongoing skills development
• Role‑model trauma‑informed, person‑centred, strengths‑based practice

• Oversee the delivery of high‑quality key‑working, support planning, and risk management
• Ensure compliance with safeguarding, MAPPA, and partnership protocols
• Maintain accurate records and uphold quality assurance standards
• Lead incident management, reflective learning, and continuous improvement

• Maintain a small caseload and deliver structured key‑working sessions where needed
• Ensure support plans are personalised, goal‑focused, and regularly reviewed
• Promote independence, routines, community integration, education, and positive social networks
• Build life skills and confidence with residents

• Act as primary contact for Manchester City Council, Probation Services, Positive Pathways, mental health professionals, and other partners
• Attend multidisciplinary meetings and coordinate support and risk planning
• Build strong relationships that enhance resident outcomes

• Contribute to shaping and embedding a new service model
• Support innovation, problem‑solving, and best practice approaches
• Create a supportive, high‑performing team culture from the ground up

You are an emotionally resilient, compassionate leader who balances empathy with strong professional boundaries and seeks to build an exceptional service.

• Experience supporting people with mental health needs, learning disabilities, or complex backgrounds
• Strong understanding of trauma‑informed practice and strengths‑based approaches
• Experience managing risk, safeguarding, and multi‑agency coordination
• Leadership experience or demonstrated leadership qualities
• Excellent communication, problem‑solving, and team‑building skills
• Ability to remain calm, organised, and supportive in demanding situations

• Experience in supported accommodation or recovery‑focused services
• Knowledge of criminal justice systems, probation, or MAPPA
• Relevant managerial, social care, or mental health qualification
• Experience leading small teams or supervising staff

We are a leading health and social care provider with over 300 locations across England. All services operate on a not‑for‑profit basis, reinvesting every penny into services and people.

• 31 days paid holiday a year, increasing with years of service
• Option to buy additional holidays
• Reward and recognition culture
• Opportunities to boost your career through our total reward package

Apply today and discover the comprehensive benefits we offer.