Health Care Assistant

Overview

We have an exciting vacancy for experienced Health Care Assistants to join our bank working across our Extended Primary Integrated Care Services (EPIC).

Please only apply for this role if you have completed the Care Certificate or are competent to perform phlebotomy, BP, weight, urinalysis.

Our Health Care Assistants work across our sites to support our care navigators with taking observations in the emergency department, or working in our phlebotomy service at our clinical hub or on home visits. This role will suit an individual who wants flexibility of shifts and enjoys working in a fast paced environment.

• Support care navigators in the emergency department with taking and documenting patient observations.
• Work at the clinical hub or independently on home visits to work in phlebotomy clinics and as the service develops complete NHS Health Checks.
• Undertake nursing and therapy tasks under the direction of a qualified practitioner, including venepuncture, ECG measurement, blood pressure measurement, urinalysis, health checks, assessment of risk factors, and lifestyle advice.
• Make every contact count: signpost patients to other services with training and support provided.
• Access the patient electronic record to read and write back service delivery records.
• Monitor stock levels and ensure stock is ordered and maintained/controlled as required.

• Attend departmental meetings as required.
• Ensure effective communication with patients and staff is maintained.
• Provide reassurance to patients when providing care, gaining consent by using empathy and persuasive skills.
• Communicate with patients with learning or language disabilities and with challenging or confused patients.
• Highlight any areas of concern or improvement to line management.

• Uphold the confidentiality of all records held by SPCT (patient, employee or management information).
• Comply with all SPCT policies and procedures, identifying improvements where appropriate.
• Understand how to use the Ulysses reporting system and the Incident Reporting Policy and procedures, including Safeguarding policies, procedures and reporting pathways.
• Safeguarding is everyone’s responsibility; follow safeguarding policies and reporting mechanisms and keep up to date with safeguarding training as required.

Purpose of the Role The post holder will work both independently as a Health Care Assistant and to support the wider EPIC services to ensure the highest standards of care for all patients accessing our services. They will be responsible for providing health care and phlebotomy services to patients across both enhanced access and urgent care services.

Key Responsibilities & Duties

• To undertake nursing and therapy tasks under the direction of a qualified practitioner, including venepuncture, ECG measurement, blood pressure measurement, urinalysis, health checks, assessment of risk factors, and lifestyle advice.
• Making every contact count: front line staff are in an ideal position to offer support and advice on how to improve health and wellbeing; staff will be trained and supported to signpost people to other services.
• To access the patient electronic record to read and write back service delivery records.
• Support the provision of EPIC Services and promote the fulfilment of the rota.
• To monitor stock levels and ensure stock is ordered and maintained/controlled as required.

• Essential Phlebotomy Certification;
  Basic Numeracy & Literacy Skills;
  Patient Health Checks (including height, weight, BP, urinalysis & pulse).
• Experience of working in a healthcare setting; experience of dealing with challenging behaviour.
• Desirable Healthcare qualification or equivalent level (Care Certificate);
  Full UK Driving Licence and access to own vehicle;
  Experience of using Microsoft Office;
  Experience of using patient record management systems (Adastra, EMIS).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to the Disclosure and Barring Service will be required.