Patient Access Reception Service

Overview

The Patient Access Reception Service is responsible for providing an efficient and high-quality Elective Access Reception Service to support the Trust. The service aims to deliver a comprehensive and confidential service to patients and relatives, and to support and work with other disciplines of staff while providing a friendly and approachable patient reception service. The service operates extended hours in the evenings and at the weekend to ensure wider patient access.

The post holder will be required to work flexibly to cover these hours of operation and may be required to work in receptions at North Manchester General Hospital and/or The Peter Mount Building at MRI to reception MFT clinics when cover is needed.

• Develop and maintain effective relationships with users of the Reception Service through excellent communication and customer service skills, particularly with colleagues in Health Records and the wider Booking and Scheduling Team.

• Demonstrable communication and customer service skills suitable for a patient-facing reception role.
• Willingness to work flexibly to cover extended hours, including evenings and weekends, as required.

Diversity matters. Manchester University NHS Foundation Trust (MFT) is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply. If you have any special requirements to help you with your application, please contact the manager named below.

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, with the Oxford Road Campus in Manchester being a major health and academic campus. We care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do. We are committed to helping you grow—develop new skills, progress in your career, or make a difference in your community—and offer equal opportunities with training and a caring environment where health, wellbeing, and safety matter.

You will be part of a team where working together and supporting each other is essential, and you will be encouraged to bring your whole self to MFT.

At MFT we are All Here For You—every step of the way. Join us today.