Quality Improvement Lead

Overview

What you'll be working:
Our standard working hours for this role are 37.5 hours per week, Monday to Friday, and the postholder will be required to work remotely with frequent travel to ACG sites located in our North region. We understand the importance of a positive work-life balance, and therefore, if you require some flexibility to better suit your personal or professional needs, we encourage you to discuss this with us, and we will do our best to accommodate your preferences where possible.

• Offer vision and direction in relation to quality strategy and priorities.
• Provide creative and visible leadership for the quality agenda across the Group.
• Develop an annual workplan for quality assurance, monitoring and improvement.
• Work proactively with Executive, operational and central colleagues to ensure services maintain a state of readiness for CQC and other regulator inspections.
• Provide expertise to the operational Regions/Divisions regarding best practice methodologies, regulatory requirements and national policy requirements.
• Frequently review the relevant Power BI quality data intelligence reports and information for respective services and escalate and respond accordingly.
• Develop and implement effective quality assurance monitoring and governance processes.
• Formulate and plan Group wide programmes of quality improvement activity and actively seek and lead opportunities to promote quality improvement across the Group.
• Design, deliver and participate in quality-related training as necessary for the role.
• Promote a culture of openness and responsiveness, a philosophy of person-centred care and recovery, and an ethos of learning lessons and continuous improvement.
• Visit services regularly to undertake reviews and to identify best practice or challenges that require addressing as part of the Service Improvement Plan (eSIP).
• Review eSIPs and support registered managers as required.
• Maintain an overview of safety incidents and other sources of data and intelligence to extract relevant themes for learning and dissemination.
• Undertake thematic reviews as required.
• Undertake relevant project work where required to drive improvement.
• Oversee compliance with audits, risk registers and ensuring risks are escalated to the regional risk register as appropriate.
• Be accessible and approachable to families and patients/residents/clients and develop innovative systems and processes to engage and obtain feedback.
• Develop and promote a culture of co-production where those we care for and their families are experts in their care.

25 days plus bank holidays
Birthday off

• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Benefits Hub giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1500 by recommending someone you know
• Support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group