Receptionist, Healthcare

The post holder will be interactive with the General Public, Nursing, Medical staff, and other Trust Administrative and Clerical Staff.

The post holder will ensure all reception processes are conducted in a timely and accurate manner to ensure an efficient reception and quality service to all users.

This post will assist in the maintenance of a safe and therapeutic environment for staff, visitors, and service users, working within all relevant policies, standards and with particular reference to those relating to information governance, safety, security, and service user confidentiality.

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

Responsibility for directing service users and visitors to their desired location/ appointment

Responsible for dealing with telephone enquiries from staff, service users, carers, wards and other departments and agencies.

Create a welcoming atmosphere and environment.

Responsible for communicating effectively, professionally and effectively to both patients and other members of staff, at all times.

Ensure Trust guidelines, policies and procedures regarding confidentiality, disclosure of information and the Data Protection Act are observed at all times.

Facilitate improved communication within departments between, clinicians, nurses and service users.

To highlight any potential delays and problems within reception services which may impinge on the effective and efficient running of the service.

To undertake and improve communication with service users including non-English speaking and hearing impaired.

To develop good working relationships with all service users.

Provide non-clinical advice to service users / relatives and carers on appointments and services.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over
7000members of staff, who deliver services from more than
160
locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

For more information on the main duties or further information of the role, please refer to the attached job description and person specification.

• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Cycle to work scheme
• Salary sacrifice car scheme
• Blue Light Card Discounts

Use of Artificial Intelligence (AI)

Please be aware, the use of Artificial Intelligence (AI) when submitting an application is monitored and if you have used AI to generate an application, you are required to declare this on your application form. Failure to do so, may result in your application being withdrawn.

We want to highlight the importance of integrity and authenticity in your application form and ask you to use AI tools responsibly to ensure your application form is a true reflection of your skills, knowledge and experiences.

We are looking for you to demonstrate personal experiences of how you meet the essential criteria and as an NHS Employer, we value authenticity and honesty.

• Maths and English GCSE or above

• Excellent telephone manner.
• Punctual, Reliable, Flexible.
• Able to manage in a high-pressured environment.
• Experience with service users / patients.
• Working in a confidential environment.
• Use of EPR

• The Data Protection Act.
• Use of office equipment.
• Use of the Paris system or EPR

• Time management.
• Prioritisation of tasks.
• Excellent telephone manner.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.