Clinical Practitioner; Telephone triage

Clinical Practitioner (Telephone triage)

gtd healthcare is one of the largest NHS commissioned Primary Care, Out of Hours & Urgent Care providers in the North West of England. We have a fantastic opportunity for a Clinical Practitioner to undertake telephone triage based within our Out of Hours clinical hub in Denton, Manchester.

Telephone Triage Clinicians provide a comprehensive triage service, for patients requiring out of hours services, providing appropriate information, advice or referrals, as per the agreed protocols and pathways.

Whilst working within our clinical hub, you will be part of a multi skilled team that includes Advanced nurse practitioners, Senior Clinical Practitioner, Registered Nurses, Dental Nurses, Prescribing Pharmacists and GPs.

This is an exciting opportunity to expand your skills and continue providing excellent patient care to suit your work life balance.

Our clinical hub is open 24 hours a day, 7 days a week and we have a variety of shift opportunities available for part time and bank working.

We would welcome applications from capable, pro-active, and experienced Nurses, Paramedics and Pharmacists. No experience of telephone triage is required as full training will be given.

This is an excellent opportunity to work alongside a team who has a real commitment to continuous improvement, shared learning, and best practice, while being passionate about providing patients with the highest possible quality care.

The clinical practitioner will function as part of a health care team providing telephone triage and a comprehensive clinical assessment service to patients and/or their carers/relatives resulting in a safe and appropriate clinical decision.

You will facilitate the provision of accurate healthcare information, health improvement advice or, where applicable, referral to the appropriate level and location of care, in order to meet the holistic and therapeutic requirements of the patient/carer.

The successful candidate will work within codes of practice and professional guidelines.

For further details, please refer to the job description attached.

At gtd healthcare, we do things differently. Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services.

We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.

As an employee of gtd healthcare, you will be able to take advantage of our benefits package, including:

• working for a values-led organisation;
• Real living wage employer;
• supporter of the Greater Manchester Good Employment Charter;
• access to Stream, which provides flexible, on-demand access to stream your pay during the month;
• salary sacrifice car benefit scheme;
• 30 days annual leave, rising to 32 after five years of continuous service;
• flexible working hours and policies;
• family friendly and carer policies;
• opportunities to apply for innovation and quality awards;
• access to gtd healthcare wellbeing initiatives;
• opportunity to become part of an employee owned organisation;
• gtd healthcare social and fun activities;
• cycle to work scheme;
• NHS staff discounts, a free Blue Light Card and Health Service Discounts;
• access to an employee assistance programme.

Service Delivery and Performance

• Develop and maintain expertise, practice and competence in the role of Clinical Assessor
• Provide skilled and effective Face to Face / telephone / Video assessment for patients passed from a range of services such as 111 / work aspart of multidisciplinary team within the urgent care / primary care / OOHs setting
• The Clinical Practitioner will undertake a telephone / video consultation using the computer software system and will always use professional judgement.
• Toapply critical analysis along with a high degree of clinical curiosity
• Empower patients to enable them to act upon advice given and embrace self-management.
• Accurately document consultation notes in a timely fashion to allow for suitable emergency referral and intervention.
• Toshare and utilise areas of specialist practice with peers and colleagues toinform and enhance patient care.
• Towork with the management / operational team to contribute to the development and delivery of service.
• Identify and use information sources such as the Directory of Services (DOS) to support and underpin clinical decision-making.
• Provide health education and self-management advice during the consultation process.
• Referto the ACP Lead / Lead SCP / medical Lead as necessary for advice.
• Facilitate and actively participate in the continuous quality improvement audit process. Reflectas necessary on this process.
• Toattend and contribute to organised meetings.
• Tofollow gtd health cares policies and procedures, i.e., the failed encounter procedure and the home…