Trafford Receptionist

Job Summary

We have an exciting opportunity for customer focused individuals to join our dynamic Trafford based team who deliver an exceptional service to our patients. As a receptionist, you will be the first point of contact for patients, patient relatives/ carers and health care professionals accessing our services at Trafford.

We have a permanent part-time opportunity offering 10 hours per week.

Week 1: Monday ;
Sunday

Week 2: Tuesday ;
Wednesday ;
Friday

Rate of pay £12.60 to £14.83 depending on shift.

You must have right to work in the UK as we are unable to offer graduate or visa sponsorship, and no visa extensions can be offered for this role.

• Welcome all patients and visitors.
• Log patients as arrived on the clinical system.
• Book patients onto the clinical system.
• Advise all patients of wait times and update information regularly.
• Ensure visitors sign in, issue temporary s & log car registration numbers.
• Direct visitors to the appropriate place.
• Monitor patients in the waiting room and escalating concerns as appropriate.
• Keep the waiting room and reception tidy, including monitoring the supply of information leaflets.
• Receive all incoming post, faxes and emails in a timely manner and direct them to the appropriate people.
• Answer all incoming phone calls in a timely manner, transfer them as appropriate.
• Receive all deliveries and direct them to the appropriate place.
• Respond to panic alarms; call the Hospital crash team, security and/or police if required.
• Report any incidents in accordance with organisational policies relating to patients, staff, premises and equipment.
• Communicate effectively with internal staff, attend staff meetings and all mandatory training as required.
• Regularly check your NHS Mail email account for work-related correspondence.
• Maintain sound operational knowledge of the computer systems, telephony systems and communication equipment.
• Check and sign medical equipment/prescriptions in and out at the start and end of each shift for all clinicians.
• Provide administrative support to other members of the team as required.
• Effectively communicate with other health and social care agencies when required.
• Arrange emergency ambulance transfer / taxi transport to other hospitals / home for patients when required.
• Check the clinical rooms each morning and evening to ensure the rooms are fully stocked and fit for purpose.
• Know where spare stock and equipment is kept, notify the appropriate people when stock is low.
• Deal with general enquiries.
• Be the front-line member of staff to deal with any complaints, ensuring an up-to-date knowledge of complaints procedures and escalation procedures.
• Carry out any other reasonable duties as requested by management.

• Educated to GCSE Standard Maths & English.
• Right to work in the UK (no visa sponsorship).

• Excellent interpersonal skills, written skills and the ability to communicate information to colleagues.
• Excellent time-management skills with the ability to plan and manage own workload.
• Experience working with the general public.

• IT literate, including working knowledge of Excel and Outlook.
• Relevant knowledge of Adastra computer systems.
• Previous receptionist or NHS experience.
• Understanding of general practice and out-of-hours service provision.
• Ability to work flexible hours to suit the needs of the organisation.
• Experience or understanding of facilities management.

• Ability to work in a team environment.
• Ability to take initiative and be responsible for actions.
• Attention to detail.
• Effective written and verbal communication skills.
• Confident in dealing with suppliers, customers, doctors and staff face to face, by email and on the phone.
• Flexible approach.
• Capable of a hands-on approach dealing with facilities management.

Mastercall Healthcare has over 29 years of experience as an innovative, highly performing, award-winning social enterprise organisation. We are passionate about providing the very best patient care at the very best place for the patient. Our social value ethos commits us to ensuring the best use of the…