Review Officer

About The Role

Working Hours:

35 Hours Per Week

Contract Type: 2 x Full-Time, Temporary (18 Month and 12 months)

Closing Date: 11 March 2026

Closing Time: 11.59pm

Interview Method:
Face to Face

Legal Right to Work:
Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.

Use of Artificial Intelligence (AI) – Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

This role is subject to -

• 2 References – where possible we require 3 years' history.
• DBS (Disclosure and Barring Service) clearance – this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed .
  
  We have a policy on the Employment of Ex-Offenders and it is available upon request.
• BPSS (Baseline Personnel Security Standard) clearance – this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.

Manchester City Council is one of the most exciting local authorities to work for in England, especially the Housing Solutions Service. One of Manchester City Council’s core values is to ‘own it’ and not be afraid to try new things; this is key to our work in the Housing Solutions Service. Our forward‑thinking approach towards tackling homelessness in our city has led to Manchester breaking national trends and our techniques have been highlighted as good practice by the Ministry of Housing and Local Government (MHCLG).

The Housing Solutions Service delivers the Council’s statutory duties as set out in the Housing Act 1996, as amended by the Homelessness Reduction Act 2017. Housing Solutions is a busy customer‑focused service that assists people at risk of homelessness, as well as those who are already homeless. Prevention of homelessness is at the forefront of the work we carry out.

The Review Officer role sits within a team of skilled professionals within Manchester City Council’s Housing Solutions Service. The role holder is responsible for carrying out reviews of legal decisions made under the Housing Act 1996, Part VII, as amended by the Homelessness Reduction Act 2017, where the customer disagrees with the decision that has been made on their application.

Under Section 202 of the Housing Act 1996, as amended, an applicant has the right to ask the council for an internal review of certain types of decisions. The role holder will hold a case load and is expected to conclude statutory reviews within a set timescale.

In order to complete reviews to a high standard, the role holder must possess excellent investigation, negotiation and analytical skills and be confident in making legally sound decisions and providing instructions to the Council’s legal team. They are also required to liaise with various support agencies and will be in active communication with legal representatives from outside of the council.

Due to the nature of the work, the role holder must possess a high standard of written communication skills and be able to articulate complex legal information to various audiences across different mediums.

As well as completing Section 202 reviews, the Review Officers are also responsible for progressing service improvement; the post holder will be involved in developing and delivering training to colleagues.

In your expression of interest for the role, we would like you to answer the…