Technical Officer

Working hours: 35 hours per week (hybrid working)

Contract type: Permanent

Closing date: 11.59pm, 28 January 2026

• 2 references - where possible, we require 3 years' history
• BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.

Are you someone who enjoys a challenge? Who likes to take ownership and see things through? Who wouldn’t be daunted by helping Manchester businesses resolve their issues with business rates and secure vital revenue for the Council? If so, this could be the role for you.

As one of two Technical Officers on the team you will provide a high quality, holistic approach to maximising collection for the Council and are expected to come up with innovative solutions for difficult cases.

Working in line with national and corporate policies, procedures and legislative requirements, you will need to understand and be responsive to customer needs, always presenting a positive and professional image to the customer whilst ensuring effective engagement with all stakeholders.

You will deal with complex casework as well as maintaining and balancing the VOA schedules and be responsible for representing the Council at Court and Valuation Tribunals.

You will support the business rates team by providing assistance and training when necessary.

As a Technical Officer you will be able to work on your own initiative with excellent communication skills to provide advice and support with difficult cases. You will require a comprehensive, detailed and working knowledge of the legislation surrounding local taxation; preferably relating to Non Domestic Rates. You will possess the skills necessary to be an advocate for the council including in a court environment.

You will be a person who embraces change and is not afraid of a challenge as we continually look to improve our services and performance.

You will be self‑motivated and use personal drive to get results within expected timescales.

To achieve your targets and help us improve our service you will have excellent communication, ICT and administrative skills as well as being able to plan and organise yourself.

You will embrace and demonstrate the Our Manchester Behaviours.

We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester isn’t just a job - it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester is Our Vision For a Fairer, Greener, And Healthier City - a Vision Shaped By The People Of Manchester. It Guides Everything We Do At The Council And Is Brought To Life Through The Our Manchester Behaviours

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three‑times your salary as a lump sum.
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and…