Senior Credit Controller

Overview

Portfolio Credit Control are currently partnered with a reputable business based in the heart of Manchester. We are recruiting an experienced Senior Credit Controller to join a successful and expanding team. This role offers the opportunity to work with a major player and clear career development.

• Take full responsibility for your own daily call schedule of overdue client accounts
• Handle payment and service queries principally by telephone, but also by email and letter
• Provide "Super Duper Service" when engaging with the client, handling client enquiries and recording notes on our systems to maintain accurate and timely records
• Process debit/credit card payments
• Liaise with Client Experience and Client Retention departments
• Drive greater collaboration with the Relationship Management team to reduce invoice payment times
• Review old debtor balances with the team and develop an action plan to reduce overdue balances

• Accountability for the overall performance of the team
• Adherence to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for internal and external stakeholders
• Excellent Client Engagement, Cash Collection, Rescheduling Arrears, Direct Debit coverage, Outbound Call targets, Debtor Days, Collection Efficiencies, Aged Debt movements
• Preference for picking up the phone and speaking to clients over emailing them
• Strong attendance and punctuality
• Ambitious with determination to succeed
• Enthusiastic approach to coaching and development

• 25 days' holiday, plus bank holidays
• Day off on your birthday
• Cash plan for you (and your children, if any)
• Holiday entitlement increases after 2 and 5 years’ service
• Contractual sick pay
• Private medical insurance after 5 years’ service
• Pension Plan and Life Insurance (pension contributions increase after 5 and 7 years’ service)
• Holiday season bonus after 3 years’ service
• Profit share scheme
• Season ticket loan
• Cycle to work scheme
• Access to Employee Assistance Programme
• Company incentives and discount schemes
• Social sessions on the last Friday of the month with complimentary food and drinks
• Free 24/7 onsite gym